Area Supervisor

Amicus-Place-LLC; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Amicus-Place-LLC is seeking an Area Supervisor to oversee client care and service delivery within the AMICUS Supported Living and Family Supports Programs. You will supervise Site Supervisors and Direct Support Staff, ensure services align with the agency's mission, and maintain quality of care.

The role requires monitoring operations, maintaining reports, coordinating with the Director of Service Delivery, and ensuring compliance with OSHA, BDDS, and state regulations.

Qualifications

• High school diploma or GED.
• Bachelor's degree preferred in human services OR at least one year of full-time experience supporting individuals with developmental disabilities.
• At least 18 years of age.
• Valid driver's license, dependable vehicle, and current liability insurance.
• Current CPR and First Aid certifications.
• At least one year of supervisory experience.
• Current negative TB test or evidence of a negative chest X-ray.
• Acceptable pre-employment screenings.

Responsibilities

• Assist with client placement in residential settings.
• Ensure accurate documentation and records in accordance with agency policies.
• Develop new services and manage existing client services.
• Maintain compliance with agency, state, and federal regulations.
• Promote satisfaction among clients, families, guardians, employers, referral sources, and funding sources.
• Support program stability, growth, and quality of services.
• Maintain regular communication with staff, coworkers, and guardians.
• Ensure client safety and quality of care.
• Monitor overtime and staffing levels in accordance with agency policies.
• Conduct weekly site visits and reviews as assigned by the DSD.
• Provide direct client support when needed.
• Collaborate with the DSD to prepare and update weekly staffing schedules based on approved NOAs and Service Authorizations.
• Oversee service-related accreditation requirements and ongoing compliance.
• Ensure OSHA, BQIS, and BDDS standards are met and required training is completed and documented.
• Perform other duties as assigned by the DSD.

Skills

Supervisory experience

Communication skills

Documentation skills

Regulatory compliance

Staff development

Education

Bachelor's degree preferred in human services

High school diploma or GED

Job description

JOB SUMMARY

The Area Supervisor (AS) oversees client care and service delivery within the AMICUS Supported Living and Family Supports Programs. Responsibilities include ensuring services align with the agency's mission, vision, and code of ethics; maintaining quality care; and supervising Site Supervisors and Direct Support Staff. The AS monitors program operations, maintains reports, tracks incidents and medical appointments, supports staff development, and ensures compliance with applicable regulations. This position reports to the Director of Service Delivery (DSD).

JOB DUTIES/RESPONSIBILITIES

• Assist with client placement in residential settings.
• Ensure accurate documentation and records in accordance with agency policies.
• Develop new services and manage existing client services.
• Maintain compliance with agency, state, and federal regulations.
• Promote satisfaction among clients, families, guardians, employers, referral sources, and funding sources.
• Support program stability, growth, and quality of services.
• Maintain regular communication with staff, coworkers, and guardians.
• Ensure client safety and quality of care.
• Monitor overtime and staffing levels in accordance with agency policies.
• Conduct weekly site visits and reviews as assigned by the DSD.
• Provide direct client support when needed.
• Collaborate with the DSD to prepare and update weekly staffing schedules based on approved NOAs and Service Authorizations.
• Oversee service-related accreditation requirements and ongoing compliance.
• Ensure OSHA, BQIS, and BDDS standards are met and required training is completed and documented.
• Perform other duties as assigned by the DSD.

ESSENTIAL JOB FUNCTIONS

• Work Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility for evenings, weekends, holidays, and every other weekend as needed.
• Ensure staffing assignments remain within authorized service hours and are submitted to the DSD.
• Maintain timely communication with internal and external contacts throughout client transitions.
• Collaborate with the transition team to maintain accurate transition checklists.
• Provide on-call support after business hours and on weekends as assigned.
• Ensure internal and DDRS incident reports are completed accurately and promptly, with appropriate follow-up to protect client health and welfare.
• Communicate incident follow-up information to case managers in a timely manner.

MINIMUM REQUIREMENTS/QUALIFICATIONS

• High school diploma or GED.
• Bachelor's degree preferred in a human services field OR at least one year of full-time experience supporting individuals with developmental disabilities.
• At least 18 years of age.
• Valid driver's license, dependable vehicle, and current liability insurance.
• Current CPR and First Aid certifications.
• At least one year of supervisory experience.
• Current negative TB test or evidence of a negative chest X-ray.
• Acceptable pre-employment screenings.

PHYSICAL REQUIREMENTS

This is primarily a sedentary position requiring regular communication, computer work, data entry, and record maintenance. Occasional walking, standing, sitting, squatting, and bending are required.