Area Supervisor

Ross Stores, Inc.; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading off-price retailer seeks an Area Supervisor to oversee store operations, ensuring safety, customer service, and effective merchandising. This role involves supervising associates, managing store presentation, and maintaining a secure environment. Ideal candidates will have strong communication skills and prior supervisory experience.

Qualifications

• Previous customer service and supervisory experience preferred.
• Excellent communication skills, fluent in English.

Responsibilities

• Responsible for specific store areas and overall store operations.
• Ensure efficient checkout processes, train associates, and manage equipment.
• Maintain high awareness on the sales floor to ensure safety and security.

Skills

Communication

Customer Service

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are committed to an inclusive work environment with continuous learning opportunities and development for our teams.

Job Overview

The Area Supervisor is a key member of Store Leadership, responsible for specific store areas and overall store operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly environment, ensuring merchandise presentation, and executing operational processes.

Key Responsibilities

Maintaining Safe & Secure Environments

• Prioritize safety, practicing safe behaviors at all times.
• Maintain high awareness on the sales floor to ensure safety and security.
• Secure the building, including managing entrances/exits, surveillance systems, and cash security.
• Remove clutter and ensure clear emergency exits.
• Manage customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism consistently.

Store Presentation and Merchandising

• Support the company brand through professional appearance and store cleanliness.
• Oversee merchandise recovery, sizing, markdowns, and receiving processes.
• Ensure back-stock is secured and processed per policy.

Loss Prevention

• Follow Loss Prevention programs, maintain a strong presence on the sales floor, and safeguard confidential information.
• Maintain surveillance systems and conduct package inspections.

Front End Operations

• Ensure efficient checkout processes, train associates, and manage equipment.

Fitting Rooms & Administrative Duties

• Maintain clean and organized fitting rooms.
• Perform administrative tasks such as cash handling, scheduling, and payroll reporting.

Qualifications

• Excellent communication skills, fluent in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Able to work evenings and weekends.

Physical Requirements

Ability to stand, walk, bend, squat, and lift over 25 lbs as needed, using store equipment and supplies.