Area Supervisor

Ross Stores, Inc.; Clarksville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Area Supervisor to oversee store operations and ensure excellent customer service. This role involves supervising staff, maintaining store standards, and executing operational processes. Ideal candidates will have strong communication skills and retail experience.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Oversee opening and closing the store, supervising associates.
• Maintain a friendly shopping environment and ensure proper merchandise presentation.
• Execute and supervise company operational processes.

Skills

Communication

Customer Service

Supervisory Experience

Basic Math

Tools

POS Equipment

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. They oversee opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping a clean work area. They also execute and supervise Company operational processes as needed.

ESSENTIAL FUNCTIONS:

• Safety: Practices safe behaviors, maintains awareness on the sales floor, corrects or reports unsafe conditions, and is responsible for security including entrance/exit control, EAS devices, and fire alarm systems.
• Customer Service: Treats all customers, associates, and leaders with respect, demonstrates courtesy, friendliness, and professionalism, and recognizes associates through company programs.
• Personal and Store Brand: Maintains professional appearance, ensures store cleanliness and merchandise presentation, manages stock and markdowns, and ensures back-stock security and organization.
• Loss Prevention: Complies with Loss Prevention programs, safeguards confidential information, maintains PVM system, and conducts package inspections.
• Front End Supervision: Executes best practices, manages line speed, trains associates, controls break schedules, ensures equipment functionality, and teaches best practices like 'Scan and Bag.'
• Fitting Rooms: Maintains cleanliness, audits tags, and ensures compliance with return policies.
• Administrative Duties: Ensures cash handling and bank deposits are conducted per policy, manages payroll, and performs other duties as assigned.

QUALIFICATIONS & SKILLS:

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment and applications.
• Ability to perform basic math calculations.
• Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand/walk for up to 100% of shift, bend, squat, reach, and lift up to 25 lbs (more for stockroom shifts).

SUPERVISORY RESPONSIBILITIES: Retail associates, stockroom associates, and leads where applicable.

DISCLAIMER: This job description summarizes primary duties and responsibilities and is subject to change at management’s discretion. Ross is an equal opportunity employer, committed to a diverse workforce and complying with all applicable laws.