Area Supervisor

Ross Stores, Inc.; Cincinnati (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to join their dynamic team in Cincinnati. This role is vital in ensuring the smooth operation of store activities while maintaining a safe and welcoming environment for customers and associates alike. As a key member of the Store Leadership, you will be responsible for supervising daily operations, managing a dedicated team, and upholding the company's commitment to exceptional customer service. If you are passionate about retail and looking for a career with growth opportunities in a supportive environment, this position is perfect for you.

Qualifications

• Strong focus on customer service and safety protocols.
• Experience in retail leadership and team management.

Responsibilities

• Supervise store operations and associates while ensuring safety.
• Maintain merchandise presentation and cleanliness standards.
• Implement loss prevention strategies and customer service excellence.

Skills

Customer Service

Team Leadership

Safety Awareness

Merchandising

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

4 days ago Be among the first 25 applicants

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Get AI-powered advice on this job and more exclusive features.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Understand safety is the top priority and practice safe behaviors in all tasks.
• Maintain awareness on the sales floor to create a safe shopping environment. Correct or report unsafe conditions immediately.
• Ensure security of the building including entrance/exit control, EAS devices, Cash Office security, armored carrier pickups, and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Prioritize customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms when needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.

Personal and Store Brand:

• Represent and support the Company brand always.
• Maintain a professional appearance per Dress Code. Ensure all Associates adhere to the Dress Code.
• Keep all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through teaching and follow-up.
• Receive merchandise trucks when needed.
• Process all merchandise with urgency.
• Handle inbound deliveries (signs, supplies, etc.).
• Maintain cleanliness and organization of Stockrooms.
• Assist with merchandise delivery and placement on the sales floor.
• Secure and process back-stock per policy.
• Merchandise department including back stock.
• Reduce loss due to damage.
• Follow presentation guidelines in assigned area.
• Manage floor moves and signage, including promotional signage.
• Perform re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and awareness.
• Demonstrate integrity and safeguard confidential information.
• Maintain Public View Monitor system.
• Conduct