Area Supervisor

Ross Stores, Inc.; Chesterfield (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Area Supervisor to lead store operations and ensure an exceptional shopping experience. This role involves overseeing daily store activities, managing staff, and maintaining high standards of customer service. You will be part of a dynamic team focused on growth and excellence, with opportunities for career advancement. If you are passionate about retail and enjoy working in a collaborative environment, this position offers a chance to make a significant impact in a thriving company.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Oversee store operations including opening and closing duties.
• Manage merchandising tasks and ensure customer service excellence.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Basic Math Skills

Tools

POS Equipment

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose:

The Area Supervisor is part of the Store Leadership responsible for a specific area of the store and the general operations when functioning as the Manager on Duty. They oversee opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing operational processes.

Essential Functions include but are not limited to:

• Maintaining safe and secure environments by practicing safe behaviors, ensuring safety awareness, and managing security protocols.
• Providing excellent customer service by treating all customers and associates with respect and professionalism.
• Representing and supporting the company brand through professional appearance and store maintenance.
• Managing merchandising tasks such as recovery, sizing, markdowns, receiving merchandise, and maintaining stockrooms.
• Executing loss prevention strategies and safeguarding confidential information.
• Supervising front-end operations, including cashier training, equipment maintenance, and customer flow management.
• Overseeing fitting room maintenance and compliance.
• Performing administrative duties such as cash handling, payroll, and other tasks assigned by the store manager.
• Demonstrating core competencies like managing work processes, business acumen, planning, talent development, collaboration, leadership, communication, and accountability.

Qualifications include:

• Excellent verbal communication skills, fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment and basic math skills.
• Ability to work evenings and weekends.

Physical Requirements include:

• Using store equipment, standing, walking, bending, squatting, lifting over 25 lbs, and other physical tasks.

Supervisory Responsibilities: Retail associates and stockroom leads (if applicable).

Note: This description summarizes primary duties; duties may change at management's discretion. Ross is an equal opportunity employer, committed to diversity and inclusion.