Area Supervisor

Ross Stores, Inc.; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to join its dynamic team. This role is pivotal in ensuring smooth store operations, leading a team of associates, and enhancing customer experiences. You will be responsible for maintaining a safe and organized shopping environment while executing effective merchandising and loss prevention strategies. This position offers opportunities for career growth within a company that values teamwork and diversity. If you are a motivated individual with a passion for retail and leadership, this role is perfect for you.

Qualifications

• Excellent communication skills and prior supervisory experience preferred.
• Ability to perform basic math and work evenings/weekends.

Responsibilities

• Oversee store operations and supervise associates during shifts.
• Ensure customer safety and maintain a clean shopping environment.
• Execute loss prevention strategies and manage front end operations.

Skills

Communication Skills

Customer Service

Supervisory Experience

Basic Math Skills

Tools

POS Equipment

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store, as well as the general operations and supervision of the Store when functioning as the Manager on Duty. They oversee opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. They also execute and supervise Company operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building including entrance/exit control, EAS devices, Cash Office security, and other security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance per Dress Code; ensure Associates do the same.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards; teach and supervise tasks.
• Manage merchandise receipt, processing, and organization.
• Assist with merchandising and back-stock management.
• Reduce loss due to damage and ensure compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs; maintain a strong presence on the sales floor.
• Safeguard confidential information and merchandise.
• Maintain PVM system; conduct package inspections.

Front End Supervision and Operations:

• Execute best practices; manage Front End operations and staff.
• Train and coach Associates on registers and policies.
• Control break schedules, equipment, and supplies.

Fitting Rooms:

• Maintain cleanliness and organization of Fitting Rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties as Assigned:

• Handle cash pulls, deposits, and payroll administration.
• Perform other duties as assigned by Store Manager.

Competencies:

• Manage Work Processes, Business Acumen, Planning, Talent Building, Collaboration, Leadership, Communication, Accountability.

Qualifications and Skills:

• Excellent communication skills, fluent in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with POS equipment.
• Ability to perform basic math and work evenings/weekends.

Physical Requirements/ADA:

Ability to use Store equipment, stand/walk for long periods, bend, squat, lift over 25 lbs, and work in various physical conditions. Specific requirements for Stockroom shifts are also noted.

Supervisory Responsibilities:

• Retail Associates and Stockroom Leads (if applicable).

Disclaimer:

This description is a summary and may change. Ross is an equal opportunity employer, committed to diversity and inclusion.