Area Supervisor

Agnello & Rogers; Algonquin (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor to join their team. This role involves overseeing store operations, ensuring customer satisfaction, and managing staff. The ideal candidate will have strong communication skills and supervisory experience, contributing to a positive shopping environment.

Qualifications

• Excellent verbal communication skills.
• Previous customer service and supervisory experience preferred.
• Ability to work evenings and weekends.

Responsibilities

• Responsible for opening and closing the store.
• Supervise associates and maintain a friendly shopping environment.
• Execute and supervise company operational processes.

Skills

Communication

Customer Service

Supervisory Skills

Tools

POS Equipment

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry-leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion. We are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership team responsible for a specific area of the Store, as well as general operations and supervision when functioning as the Manager on Duty. They are responsible for opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping the work area clean. They also execute and supervise company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions.
• Oversee building security, including entrance/exit control, EAS device checks, Cash Office security, and other security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Manage customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems as scheduled and respond to alarms after hours.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance per Dress Code; ensure Associates do the same.
• Keep all store areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed according to standards.
• Receive merchandise trucks as needed.
• Process merchandise with urgency.
• Manage inbound deliveries and stockroom organization.
• Assist in merchandising and back-stock management.
• Reduce loss due to damage and ensure compliance with presentation guidelines.
• Manage floor moves, signage, and re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a customer service presence, and engage customers and associates.
• Demonstrate integrity, safeguard confidential information, and maintain PVM system.
• Conduct package inspections and execute company best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front-end standards, manage customer lines, and train associates on POS and policies.
• Control break schedules, maintain equipment, and ensure merchandise salability.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties:

• Handle cash pulls, deposits, payroll, and other administrative tasks assigned by the Store Manager.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS equipment and applications
• Basic math skills
• Ability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs as needed.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This summary does not include all duties and responsibilities and is subject to change. Ross is an equal opportunity employer committed to diversity and legal compliance.