Area Service Operations Manager - Existing Installation

Schindler Elevator Corporation; Morristown (NJ); On-site; USD 129,000 - 161,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Vacation and holidays

Tuition Reimbursement

Parental Leave

Professional development

Job summary

Schindler Elevator Corporation in Morristown, NJ seeks an Area Service Operations Manager for Existing Installation to lead service fulfilment, safety culture, and profitability across the district. You will partner with National Ops and field leaders to execute service activities and manage escalations to maximize customer satisfaction while reducing cancellations.

The role requires a Bachelor’s degree and at least 10 years of operational leadership experience, with a focus on cost control,

Qualifications

• Bachelor's Degree required.
• Minimum 10 years of operational leadership experience.
• Experience leading service operations in a large industrial environment preferred.

Responsibilities

• Lead service fulfilment activities across the Area East EI with executive alignment to National Ops and field leaders.
• Drive safety culture in partnership with FQE/Safety leadership and safety committees.
• Mentor service supervisors and IUEC personnel for training and development.
• Develop and implement service management strategies focusing on fulfilment (CPSI/NC compliance, warranty, PM fulfilment) and efficiency improvements.
• Coordinate with national teams to ensure SEC-level strategy is communicated and deployed locally.
• Manage cost, labour, material, and expense to deliver profitability targets and minimize cancellations.

Skills

Operational Leadership

Cost Management

Education

Bachelor's Degree

Job description

Area Service Operations Manager - Existing Installation

We Elevate... Quality of urban life

Location: Morristown, NJ, United States

Job ID: 91913

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Your main responsibilities

As part of the Area East EI leadership team this role will be responsible for spearheading service fulfilment related activities within the area. The role will be the owner (in coordination with the National Ops team and field operations leaders) of the execution of all activities related to the service business (Safety, Profitability, Fulfilment/FQE compliance, Operational Excellence/Efficiency, etc...). The position reports directly to the Sr. VP Area Operations and is essential that this individual demonstrates executive level presence and can take ownership in commercial related escalations within the area to ensure the highest level of customer satisfaction while minimizing cancellation risks to the portfolio.

• Work directly with area leadership to ensure effective cost management across all district with a strong focus on labor, material, and expense management to deliver profitability expectations.
• Takes an active leadership role in the overall safety culture of the area with regards to both employee and public safety by partnering closely with Area FQE/Safety leadership (Job Quality/Safety site activities, Safety Committee engagement).
• Mentor service supervisors and IUEC employees to ensure proper training and development of talent within the area (Sup/Tech Certification Management).
• Develop and implement service management strategies within the area with strong emphasis on Fulfilment (CPSI/NC compliance, Warranty Management, PM Fulfilment) and Operational Excellence/Efficiency improvement (GPS/Payroll management, Labor/Capacity Route Planning).
• Champion the connectivity efforts within the area by becoming an Ahead product expert and holding teams accountable for proactively connecting the portfolio.
• Develop a strong partnership with National Service Operations team to ensure SEC level strategy is effectively communicated and deployed within the area.

What you bring

• Minimum Education Level: Bachelor's Degree
• Operational Leadership Experience: Minimum 10 years

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

BaseSalary$128,700 - $160,900

The above represents the typical salaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives. Salary range may differ based on the final geographic location of the position.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

We Elevate... Your Career

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.