Area Service Operations Enablement Leader

Johnson Controls; Little Rock (AR); Presencial; USD 145.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus plan

Benefits package

Descripción de la vacante

Johnson Controls seeks a Service Operations Enablement Manager to drive Lean service delivery and improvements across NA Areas. You will partner with practice leadership to translate strategy into local market action, focusing on customer outcomes and productivity.

In this enterprise role, you will coach leaders, deploy standardized processes, and measure KPIs such as response and resolution times, with a commitment to year-over-year efficiency and sustained service excellence.

Formación

• Bachelor’s degree in Business, Engineering, Operations, or related field preferred.
• 7+ years of service operations, field operations, continuous improvement, or operational excellence experience.
• Demonstrated experience leading Lean transformations, process implementation, or operational change initiatives.
• Strong knowledge of Lean, visual management, standard work, KPI management, and continuous improvement methodologies.
• Excellent facilitation, coaching, communication, and influencing skills.

Responsabilidades

• Lead deployment and sustainment of Lean service delivery processes across assigned service organizations and branches.
• Partner with branch leadership, implement visual daily management systems, tiered accountability routines, and performance management cadences.
• Coach service managers, supervisors, and frontline teams on Lean principles, standard work, root cause problem solving, and continuous improvement methodologies.
• Drive adoption of customer-focused KPIs including response time, resolution time, customer contract renewals, backlog management, contract execution, technician utilization, and productivity metrics.
• Facilitate value stream mapping, waste elimination initiatives, and process improvement workshops.
• Collaborate with Area and Branch leadership to address operational gaps and implement countermeasures.
• Monitor progress, measure business impact, and report to senior leadership.
• Support change management, communications, training, and stakeholder engagement during transformations.

Conocimientos

Lean transformations

Process improvement

KPI management

Coaching

Educación

Bachelor's degree in business or engineering

Descripción del empleo

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Service Operations Enablement Manager

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this enterprise leadership role, you will help shape HVAC/Controls service operations execution across one of seven North America Areas and translate strategy into local market action.

You will partner closely with global Service practice leadership, Area, market, and business system leaders to accelerate best in class service quality and on-time delivery while ensuring service delivery is performed efficiently with year over year productivity gains. Other critical business measures are recurring revenue growth, customer retention, and service technician productivity. This is a highly visible, influence-based role without direct reports, focused on aligning front-line leaders, coaching teams, and creating clear execution discipline across the Area.

What you will do

The Area Service Operations Enablement Leader is responsible for driving adoption and sustainment of the HVAC/Controls service strategy as it pertains to best-in-class delivery and customer satisfaction while utilizing the Johnson Controls propriety Business System toolset. This role partners closely with field service leaders to implement standardized service processes, visual daily management, problem-solving routines, customer-focused KPIs, and continuous improvement practices that improve customer outcomes, technician productivity, operational performance, and employee engagement.

How you will do it

• Lead deployment and sustainment of Lean service delivery processes across assigned service organizations and branches.
• Partnering with branch leadership, implement visual daily management systems, tiered accountability routines, and performance management cadences.
• Coach service managers, supervisors, and frontline teams on Lean principles, standard work, root cause problem solving, and continuous improvement methodologies.
• Drive adoption of customer-focused KPIs including response time, resolution time, customer contract renewals, backlog management, contract execution, technician utilization, and productivity metrics.
• Facilitate value stream mapping, waste elimination initiatives, and process improvement workshops.
• Partner with Area and Branch leadership teams to problem solve operational performance gaps and implement countermeasures to resolve.
• Monitor implementation progress, measure business impact, and provide regular updates to senior leadership.
• Support change management activities, communications, training, and stakeholder engagement during transformation initiatives.
• Coordinate with peers to align best practices and standardize successful operating methods across branches within and across all Areas in the Americas Region.

What we look for

Required

• Bachelor’s degree in Business, Engineering, Operations, or related field preferred.
• 7+ years of service operations, field operations, continuous improvement, or operational excellence experience.
• Demonstrated experience leading Lean transformations, process implementation, or operational change initiatives.
• Strong knowledge of Lean, visual management, standard work, KPI management, and continuous improvement methodologies.
• Excellent facilitation, coaching, communication, and influencing skills.
• Ability to work effectively across multiple levels of the organization without direct authority.
• Strong analytical, organizational, and project management capabilities.
• Experience in HVAC, building systems, industrial services, or related environments preferred.
• Up to 50% travel within the assigned geographic area to support branch deployments, leadership coaching, operational reviews, and continuous improvement activities.

Success Measures

• Lean process adoption and sustainment
• Improvement in customer-focused KPI performance
• Visual management compliance and accountability execution
• Operational productivity and efficiency gains
• Employee engagement and leadership capability development
• Successful completion of transformation milestones

HIRING SALARY RANGE: $145,000- 219,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.