Area Service Operations Enablement Leader

Johnson Controls, Inc.; Houston (TX); On-site; USD 145,000 - 219,000; Full time

Benefits offered by this job

Bonus plan

Benefits package

Job summary

Johnson Controls, Inc. is hiring a Service Operations Enablement Leader to shape HVAC/Controls service execution across North America.

You will translate strategy into local market action and partner with global practice leaders to drive on-time delivery and service quality. This role emphasizes standardized processes, visual management, and continuous improvement, with no direct reports and up to 50% travel to support branches.

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field preferred.
• 7+ years of service operations, field operations, continuous improvement, or operational excellence experience.
• Demonstrated experience leading Lean transformations, process implementation, or operational change initiatives.
• Strong knowledge of Lean, visual management, standard work, KPI management, and continuous improvement methodologies.
• Excellent facilitation, coaching, communication, and influencing skills.
• Ability to work effectively across multiple levels of the organization without direct authority.
• Strong analytical, organizational, and project management capabilities.
• Experience in HVAC, building systems, industrial services, or related environments preferred.
• Up to 50% travel within the assigned geographic area to support branch deployments, leadership coaching, operational reviews, and continuous improvement activities.

Responsibilities

• Lead Lean service delivery initiatives across assigned branches.
• Partner with branch leadership to implement visual daily management, accountability routines, and performance cadences.
• Coach service managers, supervisors, and frontline teams on Lean principles, standard work, root cause problem solving, and continuous improvement.
• Drive adoption of customer-focused KPIs including response time, resolution time, contract renewals, backlog, and productivity metrics.
• Facilitate value stream mapping, waste elimination initiatives, and process improvement workshops.
• Partner with Area and Branch leadership to problem solve operational gaps and implement countermeasures.
• Monitor implementation progress, measure business impact, and report updates to senior leadership.
• Support change management, communications, training, and stakeholder engagement during transformations.
• Coordinate with peers to align best practices and standardize methods across branches in the Americas.

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Service Operations Enablement Manager

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this enterprise leadership role, you will help shape HVAC/Controls service operations execution across one of seven North America Areas and translate strategy into local market action.

You will partner closely with global Service practice leadership, Area, market, and business system leaders to accelerate best in class service quality and on-time delivery while ensuring service delivery is performed efficiently with year over year productivity gains. Other critical business measures are recurring revenue growth, customer retention, and service technician productivity. This is a highly visible, influence-based role without direct reports, focused on aligning front-line leaders, coaching teams, and creating clear execution discipline across the Area.

What you will do

The Area Service Operations Enablement Leader is responsible for driving adoption and sustainment of the HVAC/Controls service strategy as it pertains to best-in-class delivery and customer satisfaction while utilizing the Johnson Controls propriety Business System toolset. This role partners closely with field service leaders to implement standardized service processes, visual daily management, problem-solving routines, customer-focused KPIs, and continuous improvement practices that improve customer outcomes, technician productivity, operational performance, and employee engagement.

How you will do it

• Lead deployment and sustainment of Lean service delivery processes across assigned service organizations and branches.
• Partnering with branch leadership, implement visual daily management systems, tiered accountability routines, and performance management cadences.
• Coach service managers, supervisors, and frontline teams on Lean principles, standard work, root cause problem solving, and continuous improvement methodologies.
• Drive adoption of customer-focused KPIs including response time, resolution time, customer contract renewals, backlog management, contract execution, technician utilization, and productivity metrics.
• Facilitate value stream mapping, waste elimination initiatives, and process improvement workshops.
• Partner with Area and Branch leadership teams to problem solve operational performance gaps and implement countermeasures to resolve.
• Monitor implementation progress, measure business impact, and provide regular updates to senior leadership.
• Support change management activities, communications, training, and stakeholder engagement during transformation initiatives.
• Coordinate with peers to align best practices and standardize successful operating methods across branches within and across all Areas in the Americas Region.

What we look for

Required

• Bachelor's degree in Business, Engineering, Operations, or related field preferred.
• 7+ years of service operations, field operations, continuous improvement, or operational excellence experience.
• Demonstrated experience leading Lean transformations, process implementation, or operational change initiatives.
• Strong knowledge of Lean, visual management, standard work, KPI management, and continuous improvement methodologies.
• Excellent facilitation, coaching, communication, and influencing skills.
• Ability to work effectively across multiple levels of the organization without direct authority.
• Strong analytical, organizational, and project management capabilities.
• Experience in HVAC, building systems, industrial services, or related environments preferred.
• Up to 50% travel within the assigned geographic area to support branch deployments, leadership coaching, operational reviews, and continuous improvement activities.

Success Measures

• Lean process adoption and sustainment
• Improvement in customer-focused KPI performance
• Visual management compliance and accountability execution
• Operational productivity and efficiency gains
• Employee engagement and leadership capability development
• Successful completion of transformation milestones

HIRING SALARY RANGE: $145,000- 219,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us