Area Service Manager Charlotte NC

AIR Communities; Charlotte (NC); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Rent discount

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Parental leave

Tuition reimbursement

Paid time off

Job summary

AIR Communities in the United States seeks a operations leader to support and manage on-site sites across multiple properties. You will oversee service teams, ensure KPI targets, and drive efficiency with proactive maintenance and vendor management.

The role requires a Bachelor’s in engineering, facilities management, or business and at least 6 years of property maintenance management experience. A broad benefits package and strong career development opportunities accompany this position.

Qualifications

• Bachelor's degree in engineering, facilities management, or business or equivalent work experience.
• Minimum of 6 years of property maintenance management experience with knowledge of facilities management, program management, budgeting, training, and implementation.

Responsibilities

• Support and manage operations across various sites.
• Provide leadership and oversight of on-site service teams to meet KPIs, including turn times, expense control, and CSAT.
• Ensure consistent, timely communication up and down the organization.
• Conduct daily site inspections and monitor performance, implementing improvements as needed.
• Manage and optimize property maintenance operations to align with budgets and reduce costs.
• Develop internal talent pipelines for Service Managers and Service Techs through training and mentorship.
• Support preventive maintenance programs across properties with site-specific schedules.
• Assist in budgeting and long-term planning for property maintenance and operations.
• Identify and communicate capital needs and coordinate with vendors and internal teams.
• Administer site operations policies and procedures and review for efficiency.
• Source and manage third-party maintenance contractors and vendors; resolve claims.
• Ensure regulatory and AIR standards compliance, including OSHA and lead-based paint controls.
• Respond to emergencies and coordinate with stakeholders per AIR standards.
• Foster relationships with regulatory agencies and other AIR departments.
• Escalate issues to leadership as needed.

Skills

Logistical planning

Time management

Prioritization

Leadership

Construction systems

HVAC/Automation

Energy conservation

Mentoring

Education

Bachelor's degree in engineering or facilities management or business

Job description

We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets! At AIR, we're passionate about what we do, both inside and outside of work. Our culture goes beyond our high-performing team; it also influences and enhances relationships with our residents and the communities we serve. We believe in doing whatever it takes to make our residents feel at home.
If you are a hardworking, customer-focused professional, who takes pride in your work and has an eye for detail, we want you on our team!

Job Description

Job Description:

• Support and manage operations across various sites.
• Provides leadership and oversight of on‑site service teams to ensure performance meets key corporate KPIs, including turn times, expense control, and CSAT.
• Ensures consistent, timely communication at all levels, including downward to on‑site teams, laterally with peers, and upward to leadership.
• Conducts daily inspections of sites and monitors service team and vendor performance. Assesses problems, needs, and implements improvements in operations asappropriate.
• Ensures Property maintenance operations are efficiently, and cost effectivelyadministered and aligned with property budgets. Benchmark recurring maintenance costs and implement cost savinginitiatives, where appropriate, to reduce overall site costs.
• Develops and strengthens internal talent pipelines for Service Managers and Service Techs through training and mentorship.
• Support the development and execution of an internal preventive maintenance program acrossassigned properties, developing site specific schedules and scopes executed via recurring service requests.
• Supports the development of short- and long-term plans associated with propertymaintenance and service operations including short- and long-term budgetprojections.
• Identifies and communicates property maintenance and capital needs to management and ensures they are addressed, providing coordination with vendors and internal teams to support capital projects.
• Administers policies and procedures for site operations.
• Conducts periodicreviews of existing policies and procedures to ensure maximum efficiency.
• Sourcesand arranges third party services of maintenance contractors, suppliers, vendors, etc. in support of established programs developed by procurement, operations andconstruction teams. Negotiates and resolves vendor claims.
• Ensures that regional site operations are in compliance with establishedprocedures, policies, regulations, and codes.
• Ensures properties meet therequirements of all agencies related to affordable housing including REAC and otherproperty inspections.
• Ensures properties are in compliance with AIR operating standards, OSHAstandards including Lead Base Paint, Termite control, and ACM regulations.
• Respond to property emergencies, or potential emergencies including fires, naturaldisasters, or other emergency situations. Coordinate response with property teams, RDCS, communications, risk, legal, and local officials per AIR establishedstandards. Support the development and execution of all disaster preparednessactivities and training.
• Establishes and maintains positive working relationships with regulatory agencies, lenders, and other AIR departments.
• Escalates and communicates any issues to the Director of Service and Construction such as deficiencies related to buildings and building systems; environmental health and safety programs;loss prevention initiatives; or any items that are not in good operating condition.

This position may or may not have supervisory responsibilities.

Qualifications

Education:

• Bachelor's degree in engineering, facilities management, or business or equivalentwork experience.
• A minimum of 6 years of experience in property maintenancemanagement with strong working knowledge of facilities management procedures,program management, budgeting, training, and program implementation.
• Skills and Experience:
• Requires strong logistical planning, time management, and prioritization skills.
• Demonstrated ability to effectivelylead and influence teamsto achieve and exceed long term, short term, and big picture goals.
• Strong working knowledge of construction systems and practices, buildingmechanical/HVAC/automation systems, energy conservation, program managementprocesses, and procedures.
• Track record of mentoring and developing service team members
• Physical Demands:Ability to travel to multiple locations within a geographic area.

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance:

• Expected pay rate of $110,000-$120,000.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off includingvacation, sick time, and 14holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwith up to 6% employer contribution.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

Application Deadline: The initial deadline for applications is8/3/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.