Traveling Service Operations Support Manager

AIR Communities; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Insurance options

Rent discount

401(k) plan

Parental leave

Tuition assistance

Community service time

Commuter benefits

Pet insurance

Discounts

Professional development

Job summary

AIR Communities is seeking a Traveling Service Operations Support Manager to cover vacant Service and Maintenance Manager roles and support communities with essential needs. This role travels up to 75% of the year and acts as a subject matter expert in service operations, vendor management, and mentoring across multiple communities.

The position requires 5+ years in multifamily service operations, 2+ years in direct service management, and a proven leadership track record.

Qualifications

• Travels at least 75% of the time with access to a large airport.
• Location preferred in DC Metro, Miami Metro, Boston area, or Philadelphia area.
• Minimum 5 years in Multifamily Service Operations Management.
• At least 2 years in a direct Service Management role.
• Proven track record in managing large properties; strong communication and hands-on leadership.
• Strong team-building, coaching, training, multi-site supervision, and customer service with a financial results focus.

Responsibilities

• Serve as acting Service Manager as assigned and provide standard operational support.
• Provide regional oversight of Property Maintenance Management across multiple communities.
• Support Regional Offices with property operations.
• Assist in completing action plans from audits.

Skills

Travel coordination

Team leadership

Customer service

Operations management

Job description

Company Description

We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high‑quality properties in most major markets! Our team is passionate about providing exceptional service to our residents and communities. If you’re a hardworking, detail‑oriented, and customer‑focused professional, we want you to join us!

Job Description

Our Traveling Service Operations Support Manager will provide coverage and support to our communities with vacant Service and Maintenance Manager positions. They will also provide managerial support to our communities with essential and time‑sensitive hardships. This position will serve as the subject matter expert on direct maintenance and service operations, vendor management and mentoring.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air.

A Bit More About What You’ll Do…

• May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers.
• May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
• Provide support to the Regional Offices in supporting the operations for properties assigned.
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Qualifications

• Expectation and ability to travel at least 75% of the time with easy access to a large airport.
• Strong preference for being located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area.
• At least 5 years of experience in Multifamily Service Operations Management.
• At least 2 years of experience in direct Service Management role.
• Proven track record in managing large properties, be a motivator, a good communicator, and a hands‑on manager.
• Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level.

Additional Information

• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company.
• 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline

The initial deadline for applications is Sunday, September 14th. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre‑employment screening that includes checking references, a four‑panel drug screening that excludes marijuana testing, employment verification & criminal background check.

Equal Employment Opportunity

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.