Area Service Manager

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Portland (ME); On-site; USD 93,000 - 174,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (401(k))

Paid time off

Tuition reimbursement

Wellbeing programs

Job summary

Hussmann Corporation is seeking an Area Service Manager to oversee service operations for the customer base within a district. You will lead field service teams, manage contracts and budgets, and drive customer satisfaction while ensuring safety and quality across all activities.

Travel within the region is required; the role demands strong leadership, HVAC knowledge, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• 5-10 years of experience.
• Knowledge of refrigeration and HVAC preferred.
• Strong leadership and business acumen.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stress management.
• Willingness to travel regionally; 24/7 availability.

Responsibilities

• Oversee service operations, including contracts, emergency service, quotes, renewals, and changes.
• Drive customer satisfaction and manage relationships, business development, and issue resolution.
• Develop and enforce safety culture and conduct safety inspections, committees, communications, investigations, and prevention.
• Plan and prioritize service requirements; aim to maintain profitability.
• Develop budgets, oversee project budgets, and identify cost-saving and risk mitigation measures.
• Coordinate scheduling revisions to align with contracts and customer needs.
• Review contracts and estimates using risk analysis and risk plans.
• Conduct performance appraisals and manage hiring, promotions, and disciplinary actions.
• Support onboarding and development of service team members.
• Analyze market conditions and data trends to maintain strong service performance and relations.
• Foster interdepartmental collaboration and address process, invoicing, and collection issues as needed.

Skills

Leadership

Budget management

Customer relations

Safety culture

Team development

Contract management

MS Office

Travel

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

HVAC knowledge

Contract billing systems

Job description

Responsibilities

Job Description

The purpose of this position is the management and oversight of service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth. The Area Service Manager is accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance objectives. This position may be responsible for oversight of both exempt and non-exempt direct reports.

• Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests.
• Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service.
• Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention.
• Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability.
• Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures.
• Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need.
• Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development.
• Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes.
• Supports development, coaching, and onboarding of new Service team members.
• Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
• Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as assigned.

Qualifications

• High School Diploma/GED required, Bachelors preferred
• 5-10 years of experience
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Strong leadership and business acumen.
• Strong background in management/leadership function.
• Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Demonstrated ability to engage in high pressure situations with effective stress management skills.
• Frequent 24/7 availability.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.
• Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

The salary range of $93,472– $173,7592 annual is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.