Area Service Manager

Hussmann; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k with Company Matching

Tuition Reimbursement Program

15 Days Paid Vacation

Employee Assistance Program

Maternity and Paternity Leave

Panasonic Employee Discounts

Paid vacation

Company holidays

Employee Assistance Program

Job summary

A leading company in commercial refrigeration is seeking an Area Service Manager in Charlotte, NC. This role involves managing service operations, enhancing customer satisfaction, and developing the service team. The ideal candidate has 5-10 years of experience, strong leadership skills, and knowledge of refrigeration or HVAC systems. The position offers health benefits, a 401k plan, and generous vacation days.

Qualifications

• Requires a high school diploma or GED; bachelor's degree preferred.
• 5-10 years of relevant experience in service operations.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with performance appraisals, hiring, and development.

Responsibilities

• Manage and oversee service operations for the customer base.
• Drive customer satisfaction and manage customer relationships.
• Conduct performance appraisals and oversee service team development.
• Identify and prioritize service requirements; plan jobs to maintain profitability.
• Develop budget forecasts, oversee project budgets, and identify cost-saving measures.
• Schedule revisions to ensure timely customer support aligned with contracts.
• Create and review contracts and estimates using risk analysis and risk planning.
• Conduct performance appraisals and manage hiring, promotion, and disciplinary processes.
• Coach, onboard and develop new Service team members.
• Analyze market conditions and data trends to maintain a strong Service Department.
• Coordinate interdepartmental collaboration and address invoicing/collections as needed.

Skills

Leadership

Communication Skills

Stress Management

Business Acumen

Time Management

Refrigeration knowledge

HVAC knowledge

Multi-tasking

Education

High School Diploma/GED

Bachelor's Degree

Tools

Basic Refrigeration Knowledge

Commercial Refrigeration and HVAC Knowledge

Job description

Overview

The purpose of this position is to manage and oversee service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, acquisition support, and customer maintenance and growth. The Area Service Manager is accountable for service execution and leading teams to meet operational objectives. May oversee exempt and non-exempt direct reports.

Responsibilities

• Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests.
• Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service.
• Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention.
• Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability.
• Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures.
• Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need.
• Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development.
• Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes.
• Supports development, coaching, and onboarding of new Service team members.
• Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
• Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as assigned.

Qualifications

• High School Diploma/GED required, Bachelors preferred
• 5-10 years of experience
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Strong leadership and business acumen.
• Strong background in management/leadership function.
• Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Demonstrated ability to engage in high pressure situations with effective stress management skills.

Benefits

• Health,Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and PaternityLeave
• Panasonic Employee Discounts
• 15 DaysPaid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.