Area Sales Manager

Dillard's; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Dillard's Area Sales Manager position based in Greenville, SC, is a full-time, on-site leadership role overseeing sales performance and customer experience across departments. You will coach sales associates, manage floor operations, and partner with store and corporate teams on promotions to drive revenue and ensure brand standards.

The role requires strong retail leadership, merchandising expertise, and the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Demonstrated leadership and team management capabilities.
• Strong retail sales and customer service skills; able to build relationships and resolve issues.
• Experience with merchandising and inventory management, including displays and stock levels.
• Analytical and organized; can interpret sales reports, set goals, and prioritize tasks.
• Excellent verbal and written communication; collaborate with associates and cross-functional teams.

Responsibilities

• Lead sales performance and customer experience across assigned departments.
• Coach and support sales associates with on-the-job training in product knowledge, selling techniques, and service standards.
• Oversee daily floor operations including scheduling and goal setting; monitor KPIs.
• Manage visual merchandising and stock presentation; coordinate promotions with store and corporate teams.
• Analyze sales data to identify growth opportunities and implement revenue-driving strategies.

Skills

Leadership

Retail sales

Merchandising

Data analysis

Customer service

On-site work

Team supervision

Education

Associate or bachelor's degree in business, retail management, or related field (beneficial)

Job description

Company Description

Dillard's, Inc. is one of the nation's largest fashion apparel and home furnishings retailers, with annual revenues exceeding $6.1 billion. The company is committed to delivering strong fashion and value by offering a broad selection of apparel and home products supported by exceptional customer care. Dillard's stores feature merchandise from both well-known national brands and exclusive brand sources. The company operates nearly 300 locations across 29 states, all under the Dillard's nameplate, providing significant opportunities for growth and advancement. Team members join a retail organization focused on quality, service, and an elevated shopping experience.

Role Description

The Area Sales Manager is a full-time, on-site role based in Greenville, SC, responsible for leading sales performance and customer experience across assigned departments. This role oversees daily floor operations, including scheduling, sales goal setting, and monitoring key performance metrics. The Area Sales Manager coaches and supports sales associates, providing on-the-job training in product knowledge, selling techniques, and customer service standards. Responsibilities include managing visual merchandising and stock presentation, partnering with store and corporate teams on promotions, and addressing customer concerns to ensure satisfaction and loyalty. The role also involves analyzing sales data, identifying opportunities for growth, and implementing strategies that drive revenue and align with Dillard's brand and service expectations.

Qualifications

• Demonstrated leadership and team management skills, including coaching, performance feedback, and motivating sales teams.
• Strong retail sales and customer service skills, with the ability to build relationships, resolve issues, and create a positive in-store experience.
• Experience with merchandising and inventory management, including organizing product displays and maintaining stock levels.
• Solid analytical and organizational skills, with the ability to interpret sales reports, set goals, and prioritize tasks in a fast-paced environment.
• Effective verbal and written communication skills, including collaborating with associates, management, and cross-functional partners.
• Ability to work on-site with a flexible schedule, including days, evenings, weekends, and holidays as business needs require.
• Prior supervisory experience in retail or a related customer-facing environment preferred.
• Associate or bachelor's degree in business, retail management, or a related field is beneficial but not required.