Endpoint Services Area Administrator

Dillard's Inc.; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Dillard's Inc. is seeking an IT Support/Endpoint Specialist to provide comprehensive end-user support within the Dillard’s environment.

You will install, configure, and maintain hardware, operating systems, and software, ensuring security compliance and smooth operations across corporate systems. The role requires hands-on problem solving, collaboration with teams, and occasional after-hours on-call duties.

Qualifications

• Minimum 3 years of experience in IT support.
• Onsite at Corporate Headquarters in Little Rock, AR.
• Experience installing and supporting hardware, OS, applications, and peripherals.
• Strong communication and problem-solving skills.
• Able to work independently and in teams.
• Must be available for after-hours on-call.
• Ability to lift 50 lbs.

Responsibilities

• Provide support for all end users in the Dillard’s environment.
• Maintain compliance with PCI and other security requirements.
• Install, configure, and maintain computers, peripherals, and software.
• Utilize software automation to improve efficiency.
• Load Operating Systems and install/repair applications.
• Test OS updates and upgrades before production release.
• Coordinate software and hardware changes.
• Troubleshoot issues to identify root causes.
• Interface with colleagues, both technical and non-technical.
• Work with third-party vendors for installation and support.
• Monitor endpoints using available tools, including AI, for proactive remediation.
• Follow group standards and policies; keep inventory records current.
• Participate in on-call rotation.

Skills

End user support

Windows OS

Networking concepts

Scripting tools

Ticketing systems

Problem solving

Communication skills

On-call rotation

Independent work

Tools

PowerShell

SCCM

Job description

The Area Team provides support that is critical to the overall success of Dillard’s. This team supports All Dillard’s users in implementing and maintaining the devices and solutions used to do their jobs. As a member of this team, you can easily feel proud of your contributions and the work you perform because you can see first-hand how your role directly impacts the success of other employees and the company as a whole.

ROLES & RESPONSIBILITIES

• Support for all end users in the Dillard’s environment
• Maintain compliance with PCI and other Security Requirements
• Installation, configuration, and sustained usability of computers, their associated peripheral equipment, and software within established standards and guidelines
• Utilize software automation to improve efficiency
• Use available tools to load Operating Systems and to install/repair applications
• Test OS updates, application upgrades, and new products prior to installation in production environments
• Coordinate implementation of software and hardware changes
• Quickly troubleshoot problems to isolate the cause
• Interface with other Dillard’s associates, both technical and non-technical
• Work with 3rd party vendors for installation/support of software applications and hardware solutions
• Use available tools including AI to monitor endpoints for proactive issue remediation
• Follow group standards and policies
• Keep physical inventory and installation records current
• Participate in on-call rotation

REQUIRED SKILLS

• Authorization to work in the United States without sponsorship
• Ability to work onsite at Corporate Headquarters in Little Rock, AR
• Previous experience installing and supporting hardware, operating systems, applications, and peripherals
• Self-motivated with a positive attitude
• Clear, open communication coupled with strong problem-solving & analytical skills
• Proficient with Windows 10, Windows 11, Macintosh, and mobile operating systems
• Proficient with scripting tools, ticketing systems, and other related applications
• Familiar with networking concepts
• Basic hardware troubleshooting skills
• Ability to maintain poise and efficiency during hectic situations
• Ability and desire to adapt to changing technologies
• Ability to work independently and in teams while managing multiple deadlines.
• Ability to plan and manage changes in a production environment while minimizing user impact
• Must be available to work outside of regular business hours as needed
• Ability to lift 50 lbs.

MINIMUM YEARS OF EXPERIENCE

• 3 Year s

DESIRED SKILLS

• PowerShell and Windows 10/11 experience
• Advanced hardware and software troubleshooting
• Experience with Active Directory, Group Policy, and Adobe Creative Cloud products
• Experience with multi-factor authentication
• Knowledge of PCI Security Requirements
• Knowledge of Microsoft System Center Configuration Manager (SCCM)

About Us

Dillard's was founded by William T. Dillard in 1938 in Nashville, Arkansas with an $8,000 investment in a hometown department store.Today, Dillard's, Inc. ranks among the nation's largest fashion retailers – operating 250 Dillard's locations and 32 clearance centers spanning29 states and an Internet store at www.dillards.com. The company focuses on delivering style, quality and value to its customers by offering premium fashionapparel, beauty and home collections from both national and exclusive brand sources. Dillard's complements this curated merchandise assortment with exceptional,client-focused customer care.