Area Pet Training Leader — Mentor Instructors & Drive Classes

PetSmart; Swansea (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will be responsible for training all existing and new Pet Training Instructors for their assigned areas.

They will actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart’s curriculum.

Qualifications

• Accredited in PetSmart Training Instructor Course.
• Minimum of 1 year PetSmart training experience.
• 2+ years of retail experience in a customer-focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure, solve practical problems and maintain composure.

Responsibilities

• Actively sell training classes in store, over the phone and online.
• Connect with pet parents to educate them about the benefits of our entire pet training curriculum.
• Recognize associates for their contributions to selling pet training.
• Schedule training classes as outlined by the Company expectations.
• Maintain all paperwork related to pet training.
• Teach classes at times that are optimal to maximize participation.
• Train and certify all new pet training instructors within the assigned group of stores.
• Provide feedback to the District Leader and Store Leader on progress of accreditation.
• Attend additional education classes as offered by the company.
• Assist and work in other departments as required.

Skills

PetSmart Training Instructor Course

PetSmart training experience

Retail experience

Flexibility in schedule

Computer proficiency

Written and verbal communication

Problem solving under pressure

Job description

PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will be responsible for training all existing and new Pet Training Instructors for their assigned areas.

They will actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart’s curriculum.