Pet Training Instructor: Teach, Grow, Earn Benefits

PetSmart; Phoenix (AZ); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid weekly

Health benefits

401k match

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Pet Training Instructor engages with pet parents and pets to create positive training experiences, upholding PetSmart’s vision, mission, values and strategy. The role focuses on delivering high‑quality training services in line with the curriculum.

They actively seek out pets and owners to educate on the benefits of training, schedule classes, maintain records, and support store teammates while ensuring a safe, clean training area and outstanding customer service.

Qualifications

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in PetSmart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone and online.
• Educates pet parents about the benefits of our entire pet training curriculum.
• Maintains all paperwork related to pet training.
• Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.
• Schedules training classes as outlined by the Company expectations.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensures the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommends, informs and sells merchandise and services.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Skills

Retail experience

Customer service

Communication skills

Under pressure

Flexibility in schedule

Organizational skills

Computer proficiency

Education

PetSmart Training Instructor Course

Job description

PetSmart’s Pet Training Instructor engages with pet parents and pets to create positive training experiences, upholding PetSmart’s vision, mission, values and strategy. The role focuses on delivering high‑quality training services in line with the curriculum.

They actively seek out pets and owners to educate on the benefits of training, schedule classes, maintain records, and support store teammates while ensuring a safe, clean training area and outstanding customer service.