Area Pet Training Leader

PetSmart Store Support Group, Inc.; MIDDLETOWN (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will train all existing and new Pet Training Instructors for their assigned areas and actively educate pet parents on the benefits of pet training.

They will recruit and coach instructors, schedule classes, maintain training records, and ensure a safe, clean environment in-store.

Qualifications

• Accredited in PetSmart Training Instructor Course.
• Minimum of 1 year PetSmart training experience.
• 2+ years of retail experience in a customer focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure, solve practical problems and maintain composure.

Responsibilities

• Actively sell training classes in store, over the phone and online.
• Connect with pet parents to educate them about the benefits of our entire pet training curriculum.
• Recognize associates for their contributions to selling pet training.
• Schedule training classes as outlined by the Company expectations.
• Maintain all paperwork related to pet training.
• Teach classes at times that are optimal to maximize participation.
• Train and certify all new pet training instructors within the assigned group of stores.
• Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer’s Accreditation process including strengths and opportunities.
• Attend additional education classes as offered by the company.
• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Recommends, informs, and sells merchandise and services.
• Maintains brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensure the pet training rink and surrounding areas are clean and sanitized.
• Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Skills

Retail experience

Excellent communication

Proficiency in computer applications

Flexible schedule

Customer service

Education

PetSmart Training Instructor Course

Job description

PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will train all existing and new Pet Training Instructors for their assigned areas and actively educate pet parents on the benefits of pet training.

They will recruit and coach instructors, schedule classes, maintain training records, and ensure a safe, clean environment in-store.