Area Patient Care Coordinator

Performance Ortho; New Jersey; Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Performance Ortho is seeking a friendly, dependable Area Patient Care Coordinator to join the team and create a positive patient experience. You will greet patients, schedule appointments, manage check-in/out, and assist with administrative tasks while coordinating with clinical teams to ensure organized visits and accurate records.

Training will be provided to develop your healthcare workflows and confidentiality practices.

Formación

• Strong interpersonal and communication skills with a warm, welcoming, and professional approach.
• A genuine commitment to providing exceptional customer service.
• Dependability, accountability, and attention to detail.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Willingness to learn new systems, processes, and healthcare workflows.
• Sound judgment and the ability to recognize when additional guidance or support is needed.
• Ability to complete required training and demonstrate competency in assigned responsibilities.

Responsabilidades

• Greet patients warmly and coordinate appointments.
• Maintain patient registration and insurance updates with accuracy.
• Explain payment responsibilities and collect payments after training.
• Support front office tasks and seamless office operations.
• Collaborate with clinical teams to ensure smooth patient handoffs.

Conocimientos

Interpersonal skills

Communication

Customer service

Dependability

Organizational skills

Herramientas

EMR software

Scheduling platforms

Descripción del empleo

At Performance Ortho, we believe exceptional patient care starts with exceptional people! We're passionate about creating a warm, welcoming, and supportive environment where every patient feels valued, respected, and cared for.

We welcome candidates from all professional backgrounds, especially those with experience in hospitality, restaurants, concierge services, customer service, and other people-focused roles, to apply!

If you enjoy connecting with people, thrive in a team-oriented environment, and take pride in creating positive experiences for others, we'd love to meet you!

No prior medical office experience? No problem! We value a positive attitude, strong communication skills, reliability, and a genuine passion for helping others. We'll provide the training and support you need to build your skills and grow with our team.

About the Opportunity

We are seeking a friendly, dependable, and service-oriented Area Patient Care Coordinator to join our growing team!

In this role, you'll be an important part of creating a positive patient experience, helping individuals feel welcomed, informed, and supported throughout their care journey.

From greeting patients and coordinating appointments to assisting with administrative processes and collaborating with clinical teams, you'll help ensure each visit is organized, efficient, and centered around the patient.

This position is ideal for someone who enjoys working with people, takes pride in staying organized, and wants to make a meaningful difference in a healthcare environment.

You'll maintain an assigned home location while developing the skills and flexibility to support additional Performance Ortho locations based on operational needs.

What You'll Do

Create an Exceptional Patient Experience

• Welcome every patient with warmth, professionalism, and genuine care.
• Help patients feel comfortable, informed, and supported throughout their visit.
• Communicate wait times, answer questions within your training, and provide clear next steps.
• Recognize patient concerns and coordinate with the appropriate team members to ensure timely resolution.
• Help create a welcoming and positive environment for patients, visitors, and teammates.
• Schedule appointments, follow-up visits, and prescribed plans of care according to established workflows and provider direction.
• Support patient retention and continuity of care through accurate scheduling and follow-through.
• Assist with appointment confirmations, cancellations, rescheduling, and no-show follow-up.
• Coordinate with providers and clinical teams to ensure seamless communication and patient handoffs.

Support Front Office & Administrative Operations

• Manage patient check-in and check-out processes accurately and efficiently.
• Maintain patient registration, demographic information, insurance updates, and required documentation.
• Assist with approved patient financial processes, including explaining payment responsibilities and collecting payments after training.
• Maintain accurate information within electronic medical records, scheduling platforms, and internal systems.
• Protect patient confidentiality and follow established privacy and documentation standards.

Collaborate & Support Team Operations

• Work closely with Patient Access, clinical teams, and Revenue Cycle to support efficient daily operations.
• Assist with opening and closing procedures, office readiness, and administrative responsibilities.
• Maintain clear communication, reliable follow-through, and accurate documentation.
• Support assigned locations as needed while maintaining a primary home location.
• Participate in ongoing training and development to expand your skills and responsibilities.

What We're Looking For

We're looking for someone who genuinely enjoys helping others and understands the importance of creating a positive experience.

Required Qualifications

• Strong interpersonal and communication skills with a warm, welcoming, and professional approach.
• A genuine commitment to providing exceptional customer service.
• Dependability, accountability, and attention to detail.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Willingness to learn new systems, processes, and healthcare workflows.
• Sound judgment and the ability to recognize when additional guidance or support is needed.
• Ability to complete required training and demonstrate competency in assigned responsibilities.

Preferred Experience

We especially encourage candidates with backgrounds in:

• Hospitality, hotels, and guest services
• Restaurants, food service, and customer-facing operations
• Concierge services and personalized guest experiences
• Retail and customer service
• Front desk, reception, and administrative support
• Patient services and medical office operations
• Multi-location or team-based service environments

Previous healthcare or medical office experience is not required. We believe that outstanding hospitality, strong communication, and a genuine passion for helping people are valuable skills that translate directly into exceptional patient care.

What Success Looks Like

Your First 30 Days

Get to know your team, learn our systems and workflows, and develop a strong understanding of our patient experience standards.

By 60 Days

Build confidence in your daily responsibilities, demonstrate accurate work and dependable follow-through, and strengthen your ability to support patients and teammates.

By 90 Days

Demonstrate consistency, sound judgment, strong patient service, and growing independence within your assigned responsibilities.

Throughout your journey, you'll receive training, feedback, and opportunities to continue developing your skills.

Our Culture: The Performance Way

At Performance Ortho, our mission is transform lives with love.

We believe that how we treat people matters just as much as the work we do. Our team is guided by a commitment to:

• Mission First, Team Over Self: Support one another and put patients first.
• Be Humble, Yet Bold: Stay open to learning, feedback, and new ideas.
• Engage Energetically: Bring positivity, warmth, and enthusiasm to each interaction.
• Play to Win, Don't Lay Up Short: Take pride in your work and strive for excellence.
• Act Like an Owner, Not a Worker: Take initiative, follow through, and make a positive impact.

We're looking for team members who share these values and want to contribute to a workplace where patients and employees feel welcomed, appreciated, and supported.

Why Join Performance Ortho?

This is more than a traditional front desk position. It's an opportunity to build meaningful relationships, develop valuable healthcare experience, and contribute to an organization dedicated to making a difference in people's lives.

Whether you're beginning your healthcare career or bringing years of experience from hospitality, restaurants, concierge services, or customer service, we value the unique strengths and perspectives you bring to our team.

Performance Ortho is an Equal Opportunity Employer committed to providing equal employment opportunities without unlawful discrimination in accordance with applicable federal, state, and local laws.

We welcome applicants from diverse backgrounds and experiences and provide reasonable accommodations for qualified applicants and employees with disabilities.