AREA OPERATIONS MANAGER - HOSPITALITY

Mills James; Hilliard (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Area Operations Manager to lead their Hospitality AV team. This role focuses on enhancing customer service, developing teams, and ensuring cost-effective operations. With a strong emphasis on leadership and innovative practices, the successful candidate will oversee daily operations in various hotel properties, fostering partnerships and driving financial performance. This is a fantastic opportunity for someone passionate about hospitality and looking to make a significant impact in a growing organization.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Programs

401(k) with Company Match

Employee Assistance Program (EAP)

Qualifications

• 8+ years of customer service or hospitality experience required.
• 4+ years of audio-visual experience in a live show environment.

Responsibilities

• Supervise hotel daily operations and ensure customer satisfaction.
• Lead coordination among sales, operations, and customer service.

Skills

Customer Service

Leadership

Team Development

Cost Control

Communication

Education

Bachelor's Degree

4 Years Related Experience

Tools

Microsoft Office Suite

Job description

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Mills James is seeking a dynamic Area Hospitality Operations Manager to join our growing Hospitality AV team. This position will supervise hotel daily operations with a focus on the overall goals of Mills James Hospitality division through executional customer service, innovative team development, leadership, and cost controls. This position is based in Columbus, Ohio, but traveling to properties outside of Columbus will be required.

At Mills James, our mission is to transform how hospitality clients view their AV partners. We're trusted by discriminating hotel properties, convention centers, and Fortune 500 corporations worldwide to deliver audiovisual services that meet their high standards.

Your Duties & Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and other duties that may be assigned. This is an onsite position, working directly with our teams in our partner properties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations

• Leads coordination and integration of efforts among sales, operations, technology, and customer service to produce smoother workflow and cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Reports to work at the properties we service on a rotational basis or the property that you are needed at the most.
• Provides direct supervision of property managers including scheduling and equipment resource management.
• Meets with the General Manager and other key contacts of our hotel and convention center properties regularly to enhance partnerships and resolve escalated issues.
• Works with the property manager to drive strong financial performance through increased sales, process improvements, and managing external costs to meet financial goals.
• Performs other related duties as assigned.

Customer Service

• Supervises and mentors operational staff to ensure client satisfaction.
• Provides outstanding customer service by establishing excellent relationships with internal and external clients, team members, and vendors.
• Maintains strong relationships with senior management at the properties we service to resolve issues beyond the on-site manager's capacity.
• Visits properties regularly to work with team members on enhancing the customer experience.

People Development & Training

• Promotes a positive working environment aligned with Mills James' core values.
• Leads professional development and training initiatives to improve business knowledge, sales, technical skills, and service quality.
• Utilizes company systems effectively and ensures team members are properly trained.

Job Requirements

• Bachelor's degree or four years of related experience in a live event hospitality environment, or an equivalent combination of education and experience.
• Minimum 8 years of customer service or hospitality experience.
• At least 4 years of audio-visual experience in a live show environment.
• 2+ years of supervisory experience.
• Proficiency in Microsoft Office Suite and other relevant software.
• Valid driver's license is required.

Benefits

Mills James offers a comprehensive benefits package including health, dental, vision, wellness programs, Employee Assistance Program (EAP), 401(k), and Roth 401(k) with company match.