Area Operations Lead - Growth & Safety

Amazon Inc.; City of Rochester (NY); Presencial; USD 70.000 - 91.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC in Rochester, NY is hiring an Area Manager to lead an hourly workforce and ensure safety, quality, and on-time delivery. You will engage the team during shifts, mentor staff, and partner with cross-functional teams to hit service levels.

The role requires 2+ years in people management or a Bachelor’s degree with Amazon experience, and the ability to work flexible hours, including nights and weekends.

Formación

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean, Kaizen, Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field.

Responsabilidades

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives.
• Lift up to 49 pounds and move/stay safe during shifts.
• Stand/walk for up to 12 hours during shifts.
• Work in noisy and temperature-variable environments.
• Climb and descend stairs where applicable.

Conocimientos

Team management

Performance management

Customer service

Communication

Interpersonal skills

Educación

Bachelor’s degree or equivalent, or 2+ years Amazon experience

Descripción del empleo

Amazon.com Services LLC in Rochester, NY is hiring an Area Manager to lead an hourly workforce and ensure safety, quality, and on-time delivery. You will engage the team during shifts, mentor staff, and partner with cross-functional teams to hit service levels.

The role requires 2+ years in people management or a Bachelor’s degree with Amazon experience, and the ability to work flexible hours, including nights and weekends.