Area Manager - Medico Long Beach

American Textile Company; Long Beach (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k) plan with up to 4% match

Company-sponsored pension plan

Medical, Dental, and Vision Insurance

Disability and Life Insurance

Paid time off

Vision insurance

Life insurance

Referral program

Job summary

Medico Healthcare Linen Service is seeking an Area Manager to directly oversee the customer-facing Service team and drive performance across 4–5 routes. The ideal candidate has 5+ years of leadership and a strong customer-service background with face-to-face interactions.

The role includes coaching, route oversight, on-site customer engagement, and training the team to improve sales techniques while maintaining high customer satisfaction and contract renewals.

Qualifications

• Minimum of 5 years experience leading teams.
• Solid customer service background with face-to-face interactions.
• Experience managing 4-5 routes.
• Ability to train team on sales techniques.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and coach the service team and oversee overall performance for 4–5 routes.
• Foster a safe working environment and resolve customer issues.
• Maintain customer contract renewals and support sales activities.
• Provide on-site training for the team on effective sales techniques.
• Perform goodwill visits to customers and ensure high satisfaction.
• Coordinate with other departments to align service goals.

Skills

Driving experience

Excel

Management experience

Industrial sales

Customer service

Business writing

Presentation

Documentation

Education

Associate's degree

Business Administration

Communication

Job description

$70,304 a year plus potential quarterly bonus if all goals are met after a 90-day probationary period.

Job Summary:

Medico Healthcare Linen Service is seeking an Area Manager to directly manage our customer facing Service team. The ideal candidate will have a minimum of 5 years’ experience leading teams, a solid customer service background, to include face to face interactions and service-oriented business relationships. Responsibilities include leading and coaching team members; managing the overall performance of a team 4-5 routes; providing leadership by fostering a safe working environment; successful resolution of customer related issues; maintain customer contract renewals; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction.

Job Description:

Knowledge/Skills/Abilities

• Achieving sales, profit, inventory and payroll goals;
• Managing a budget and dealing with operational issues that affect service.
• Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone, when necessary, to assist in the pick-up and delivery of products or services
• Engages and collaborates with other departments
• Handle customer inquiries and complaints
• Knowledge and ability to provide information about the products and services
• Troubleshoot and resolve product issues and concerns.

Requirements:

Education:

• An Associate’s degree is required, a Bachelor's Degree preferred in Business Administration or Communication.

Skills:

• 5 years active driving experience
• Excel and other Microsoft products
• Up to 5 years of Management experience
• Experience in industrial sales or customer service
• Excellent business writing skills
• Excellent presentation and documentation skills

Physical:

• Lifting, carrying and walking Medico Healthcare Linen Service products in and out of customer accounts up to 75lbs

Qualities and leadership characteristics:

• Strong work ethic
• Results oriented
• Organized

Our Benefits include:

• Competitive Pay
• 401(k) plan with up to 4% match
• Company-sponsored pension plan
• Medical, Dental, and Vision Insurance Package
• Disability and Life Insurance Package
• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Job Type:

• Full-time

$70,304 per year

Schedule:

• Day shift
• Evening shift
• Monday to Friday and some Saturdays

Supplemental pay types:

• Commission pay/Bonus after 90-day probation period

Ability to commute/relocate:

• Long Beach, CA 90807: Reliably commute or plan to relocate before starting work

Work Location:

This job description is not intended to be all-inclusive and employees will also perform other duties as assigned by management as required.

Medico Healthcare Linen Service reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.