Area Manager II - Operations Leader, Last Mile

Amazon Inc.; Chester (VA); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Area Manager to lead a team of hourly staff across first/middle/last mile operations in the Virginia Chester area. You will engage and motivate the team during shifts to uphold safety, quality, attendance, and performance, ensuring timely, accurate customer deliveries.

The role requires flexible scheduling, a background in people/performace management, and comfort with physical tasks and variable environments.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean, Kaizen, Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Skills

Customer service

Communication

Interpersonal skills

Lean processes

Kaizen

Education

Bachelor's in Engineering/Operations/Logistics

Job description

Amazon.com Services LLC is seeking an Area Manager to lead a team of hourly staff across first/middle/last mile operations in the Virginia Chester area. You will engage and motivate the team during shifts to uphold safety, quality, attendance, and performance, ensuring timely, accurate customer deliveries.

The role requires flexible scheduling, a background in people/performace management, and comfort with physical tasks and variable environments.