Area Manager II - Lead Teams & Deliver

Amazon Inc.; San Antonio (TX); Sur place; USD 70 000 - 91 000; Plein temps

Résumé du poste

Amazon.com Services LLC is hiring an Area Manager to lead a team of hourly associates, focusing on safety, quality, attendance, and performance to ensure on-time delivery across a multi-mile network in the United States. You will engage staff during shifts, mentor teams, and partner with Safety, Engineering, and HR to meet objectives.

The role requires 2+ years in people management, a flexible schedule, and a proven track record in customer service and operations excellence.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsabilités

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Connaissances

People management

Flexibility

Customer service

Communication

Interpersonal skills

Formation

Bachelor's degree or equivalent

Outils

Lean techniques

Six Sigma

Kaizen

Process improvement

Description du poste

Amazon.com Services LLC is hiring an Area Manager to lead a team of hourly associates, focusing on safety, quality, attendance, and performance to ensure on-time delivery across a multi-mile network in the United States. You will engage staff during shifts, mentor teams, and partner with Safety, Engineering, and HR to meet objectives.

The role requires 2+ years in people management, a flexible schedule, and a proven track record in customer service and operations excellence.