Area Manager II — Lead Operations & Team Performance

Amazon Inc.; West Jefferson (OH); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in West Jefferson, OH is seeking an Area Manager to lead a team of hourly staff, ensuring safety, quality, attendance, and delivery performance. You will mentor associates, collaborate with Safety, Engineering, and HR, and drive continuous improvement on shift.

The role requires 2+ years of supervision, flexibility for weekends/nights, and a track record in lean or process improvements. Growth opportunities and comprehensive benefits are provided.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Performance metrics

Lean techniques

Customer service

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in West Jefferson, OH is seeking an Area Manager to lead a team of hourly staff, ensuring safety, quality, attendance, and delivery performance. You will mentor associates, collaborate with Safety, Engineering, and HR, and drive continuous improvement on shift.

The role requires 2+ years of supervision, flexibility for weekends/nights, and a track record in lean or process improvements. Growth opportunities and comprehensive benefits are provided.