Area Manager - Health Center Operations, South/East Maryland

Planned Parenthood of Maryland; Waldorf (MD); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life and disability coverage

Paid Time Off, holidays and EAP

401(k) with employer match and FSA

Job summary

Planned Parenthood of Maryland Inc. seeks an Area Manager – Health Center Operations to oversee performance, leadership development, and service delivery across health centers in South/East Maryland, including Annapolis, Waldorf, Easton, and Telehealth.

You will supervise Health Center Managers, ensure compliant, patient-centered care, and drive financial stewardship and growth initiatives, with an 80% on-site and 20% remote cadence.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field is required (Master’s strongly preferred).
• Minimum of five (5) years of progressive leadership experience in healthcare operations.
• Minimum of three (3) years directly supervising healthcare leaders or multi-site ambulatory/clinic operations.
• Deep understanding of ambulatory healthcare operations, financial/budget management, regulatory compliance (OSHA, Title X, Medicaid) and quality improvement processes.

Responsibilities

• Oversee operational performance and patient access across health centers in Annapolis, Waldorf, Easton, and Telehealth.
• Directly hire, onboard, manage, and develop Health Center Managers; conduct performance reviews and succession planning.
• Monitor revenue, expenses, and budget variances; review monthly financial reports and support revenue cycle performance.
• Ensure full health center compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards.
• Promote a culture of patient-centered care and analyze patient satisfaction data to guide service recovery.

Skills

Leadership

Healthcare operations

Budget management

Regulatory compliance

Data analytics

EHR/EPM proficiency

CPR certification

Education

Bachelor's degree in Healthcare Administration / Business Administration / Nursing / Public Health or related field

Master's degree preferred

Tools

Microsoft Office Suite

EHR/EPM systems

Data analytics tools

Job description

Ready to lead, empower, and drive operational excellence across multiple health centers in Maryland?

Planned Parenthood of Maryland (PPM) is seeking a dynamic, strategic Area Manager – Health Center Operations to oversee operational performance, leadership development, and service delivery across health centers in South/East Maryland. If you are an experienced multi-site healthcare leader passionate about coaching managers, fostering a culture of accountability, and expanding access to high-quality, non-judgmental reproductive healthcare, this is the role for you!

Inside the Role

Reporting directly to the Senior Director of Clinical Operations, the Area Manager serves as a key field-based operational leader responsible for the performance, quality, and strategic execution of PPM health centers in Annapolis, Waldorf, and Easton, plus Telehealth. In this role, you will directly supervise, coach, and mentor Health Center Managers, ensuring that each clinic delivers exceptional, patient-centered care while achieving its operational, financial, and access goals. Operating with an 80% on-site and 20% remote cadence, you will regularly visit health centers across Maryland to observe clinic flow, support site leadership, and align daily operations with organizational policies, regulatory requirements, and strategic priorities.

Your Day-to-Day Impact

• Operational Oversight & Access: Monitor patient access, provider productivity, visit volume, and operational workflows across health centers, partnering with Health Center Managers to eliminate barriers and optimize clinic flow.
• Leadership Development & People Operations: Directly hire, onboard, manage, and develop Health Center Managers. Conduct structured performance reviews, support succession planning, foster sharing and learning within the team, and nurture high team morale and accountability.
• Financial Stewardship: Partner with senior leadership to monitor revenue, expenses, and budget variances. Review monthly financial reports and support revenue cycle performance, documentation integrity, and billing compliance.
• Quality, Safety & Regulatory Compliance: Ensure full health center compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards, in close partnership with clinical leadership.
• Patient Experience & Service Recovery: Promote a culture of patient-centered care across all locations, analyzing patient satisfaction data and guiding managers on effective service recovery processes.
• Strategic & Community Engagement: Support organizational growth and service expansion initiatives while representing PPM in community partnerships and professional healthcare forums.

Work Schedule and Travel Requirements

• On-Site / Remote Balance: 80% On-Site (field-based leadership across health centers), plus 20% Remote support.
• Travel: Regular travel between multiple PPM health center locations throughout South/East Maryland.
• Transportation: Must possess a valid Maryland driver's license, reliable personal vehicle, and auto insurance in compliance with Maryland vehicle code requirements.

What You Need to Succeed

• Education: Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field required. (Master's degree strongly preferred)
• Leadership Experience: Minimum of five (5) years of progressive leadership experience in healthcare operations. Minimum of three (3) years directly supervising healthcare leaders or multi-site ambulatory/clinic operations.
• Technical & Strategic Competencies: Deep understanding of ambulatory healthcare operations, financial/budget management, regulatory compliance (OSHA, Title X, Medicaid), and quality improvement processes.
• Systems Proficiency: Proficiency with Microsoft Office Suite, EHR/EPM systems, and data analytics tools to evaluate clinical productivity and financial trends.
• Certifications & Licenses: Active CPR certification required upon hire.
• Core Intangibles: Exceptional relationship-building skills, strategic problem-solving abilities, and a deep, genuine alignment with Planned Parenthood's mission and workplace values.

What We Offer

• Comprehensive Coverage: Medical, Dental, and Vision insurance.
• Income Protection: Life, AD&D, and Short-Term/Long-Term Disability coverage.
• Work-Life Harmony: Generous Paid Time Off (PTO), 10 Paid Holidays, and an Employee Assistance Program (EAP).
• Future Focus: 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA).

$130,000 - $150,000 a year

Equal Opportunity Statement:

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.