People Experience Partner

Planned Parenthood of Maryland; Baltimore (MD); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life, AD&D, Disability insurance

PTO, holidays, EAP

Job summary

Planned Parenthood of Maryland Inc. is seeking a collaborative People Experience Partner to serve as the primary HR partner for a portfolio of departments and health centers across Maryland.

The role focuses on translating HR strategies into day-to-day practices throughout the employee lifecycle in a multi-site healthcare setting. Reporting to the Vice President of HR, you will lead workforce planning, recruitment, onboarding, performance management, employee relations, and benefits

Qualifications

• Minimum of four (4) years of progressive HR experience as an HR Generalist, HR Business Partner, or in People Experience/People Operations.
• Bachelor’s degree preferred in HR, Business, or related field (or equivalent work experience).
• SHRM-CP or HRCI PHR certification is a plus.
• HR experience in healthcare, multi-unit or nonprofit settings preferred.
• Knowledge of federal and Maryland employment laws and union/cba considerations.

Responsibilities

• Serve as primary People Experience contact for assigned health centers and teams, partnering with managers on workforce plans and policies.
• Lead recruitment coordination, onboarding experiences, and hiring transactions for new hires.
• Guide managers through performance reviews, coaching, and employee relations intake.
• Administer benefits enrollment, qualifying life events, and leave requests with payroll coordination.
• Support dashboards, workforce metrics, payroll auditing, and accreditation/healthcare compliance.

Skills

HR Generalist

HR Business Partner

People Operations

Employee relations

Workforce planning

Education

Bachelor’s degree in HR, Business, or related field

Tools

ADP

Lattice

ATS

Job description

Ready to empower teams, support healthcare leaders, and elevate the employee experience across our Maryland locations?

Planned Parenthood of Maryland (PPM) is seeking a collaborative, responsive, and people-centered People Experience Partner to serve as the primary HR partner for an assigned portfolio of departments, health centers, and functional teams. In this versatile role, you will build trusted relationships with managers and staff, translating People strategies into effective day-to-day practices throughout the employee lifecycle. If you thrive in a multi-site healthcare environment and want to use your advanced HR generalist expertise for a vital mission, we want you on our team!

Inside the Role

Reporting directly to the Vice President of Human Resources, the People Operations Partner provides dedicated HR business partnership across assigned health centers and departments. You will guide managers through workforce planning, recruitment, onboarding, performance management, employee relations intake, and benefits administration.

In addition to portfolio coverage, you will lead designated functional specialties such as talent acquisition, employee engagement events, HR metrics/dashboards, or payroll auditing, adapting as organizational needs evolve. This is a field-forward, hybrid role requiring travel across our Maryland health centers up to 80% of the time.

Your Day-to-Day Impact

Portfolio Partnership & Workforce Support: Serve as the primary People Experience contact for your assigned health centers and teams, partnering with managers to execute workforce plans, coordinate recruitment, and provide practical guidance on workplace policies.

Talent Acquisition & Onboarding: Partner with hiring managers on candidate selection logistics and hiring transactions, coordinating welcoming, organized, and compliant onboarding experiences for new hires.

Performance Enablement & Employee Relations: Guide managers through performance reviews, coaching, and corrective action documentation. Conduct initial intake and consultation for employee relations concerns, ensuring fair policy application and alignment with collective bargaining agreement (CBA) provisions.

Benefits, Leave & Lifecycle Administration: Provide employee-facing support for benefits enrollment, qualifying life events, and leave requests, partnering with the People Operations Coordinator to execute accurate personnel changes.

Specialized Projects & Analytics: Support assigned departmental specialties, such as developing workforce metrics and KPI dashboards, assisting with payroll auditing, or supporting PPFA accreditation and healthcare compliance.

What You Need to Succeed

Experience: Minimum of four (4) or more years of progressive HR experience as an HR Generalist, HR Business Partner, or in People Experience or People Operations functions (experience supporting multi-location or multi-department teams strongly preferred).

Education: Bachelor’s degree in Human Resources, Business, or a related field preferred (or equivalent relevant work experience).

Preferred Certifications: SHRM-CP or HRCI PHR certification is a plus.

Industry & Systems Background: Prior HR experience in healthcare, multi-unit, or non-profit settings is preferred, along with hands‑on comfort using ADP, Lattice, and Applicant Tracking Systems (ATS).

Employment Law & Compliance: Solid working knowledge of federal and Maryland employment laws, with the ability to navigate collective bargaining/union obligations and healthcare compliance requirements.

Travel Requirements: Ability to travel across the state of Maryland up to 80% of the time. Must possess a valid Maryland driver's license and access to a personal vehicle.

Core Intangibles: Strong consultation, conflict‑resolution, and active listening skills, combined with cultural humility, discretion with confidential information, and a deep commitment to Planned Parenthood's mission.

Bilingual (Spanish and English) preferred.

What We Offer

• Comprehensive Coverage: Medical, Dental, and Vision insurance.
• Income Protection: Life, AD&D, and Short-Term/Long-Term Disability coverage.
• Work-Life Harmony: Generous Paid Time Off (PTO), 10 Paid Holidays, and an Employee Assistance Program (EAP).
• Future Focus: 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA).

$110,000 - $140,000 a year

Ready to bring your People Operations expertise and passion to the PPM team?

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.