Area Manager, Fulfillment Operations

ShipBob, Inc.; Riverside (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob is seeking an Area Manager, Fulfillment Operations in Riverside, CA to lead ICQA and inventory control, building a strong team in our Innovation Center. You will drive process improvements, ensure safety, and track performance and engagement across shifts.

The role requires coordinating with cross-functional teams, presenting data-driven insights, and maintaining high standards for accuracy and operability in a fast-paced 3PL environment.

Qualifications

• Minimum 2+ years of people management and operational leadership in a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills with Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.

Responsibilities

• Run a daily standup meeting at shift start using data to assign ICQA tasks.
• Track ICQA task progress and provide training as needed, explaining best practices.
• Produce weekly reports on issues impacting inventory and work with leadership.
• Provide feedback to the SCO team on new processes or tools for inventory control.
• Ensure quick and accurate responses to Jira tickets from Merchant Care, coaching as needed.
• Meet KPIs: complete daily/weekly tasks, minimize lost inventory credits, resolve 98% of Jira tickets per SLA.
• Oversee site-level hazard analysis and maintain product traceability and safety conformance.
• Handle additional duties as necessary.

Skills

People management

Operational leadership

Data analysis

KPI tracking

Shift management

Communication

Excel

PowerBI

TMS systems

Inventory control

Tools

PowerBI

Excel

TMS

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset :We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Shift: Must be willing to work any shift, including nights and weekends, based on business demand.

Role Description:

As ShipBob's Area Manager, Fulfillment Operations, you will be responsible for overseeing our inventory control processes and developing a team of associates in our Innovation Center. You will be heavily involved in driving process improvement, maintaining a safe work environment, and tracking performance/employee engagement. This role will report directly to the Manager, SFN Quality , and will oversee all ICQA Associates. The backup for this role is the Manager, SFN Quality.

What you’ll do:

• Run a daily standup meeting at the start of the shift, using data to determine what tasks to assign to ICQA associates for the day.
• Track ICQA associate task progress and follow up with training where necessary. Explain best practices for each task and why they are important.
• Produce weekly reports detailing any incorrect practices or other issues that could lead to lost inventory. Work with Network ICQA Manager to summarize issues and report to the General Manager.
• Provide feedback to the SCO team on any new processes or tools needed to help improve inventory control.
• Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary. Coach Merchant Care team if any tickets that do not align with our processes are raised.
• KPIs: Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, achieve 98% of Jira tickets solved according to SLA, ensure research for missing inventory is completed within 24 hours.
• Oversees site-level hazard and risk analysis activities and is responsible for maintaining and verifying product traceability, inventory accuracy, and conformance to product safety standards. Serves as the site’s key contact for product integrity investigations and documentation.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $ 65,000– $ 73,000 for this role. The total compensation for this position in our compensation architecture is $ 50,363 - $ 83,938 . In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions.Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment.Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis

Voluntary Demographic Question

At ShipBob, we embrace diversity of all kinds and want to build a company that is inclusive for people with different backgrounds, orientation and views. Diversity makes us better- as individuals and as a company. We recognize there are additional ways to identify gender outside of EEO requirements. Below is avoluntarydemographic question that is part of ShipBob's commitment to building a more diverse and inclusive workforce. If you choose to fill it out, the response will be used (in aggregate only) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.