Area Manager, Fulfillment Operations

ShipBob, Inc.; Fort Worth (TX); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Paid parental leave

Paid holidays

Flexible time off

Job summary

ShipBob, Inc. in Fort Worth is seeking an Area Manager, Fulfillment Operations to oversee inventory control and lead the ICQA team at the Innovation Center. You’ll drive process improvements, ensure a safe work environment, and monitor performance and engagement.

You will report to the Manager, SFN Quality, manage daily/weekly tasks, and coordinate with cross-functional teams. This role requires rotating shifts and a results-driven mindset.

Qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and working knowledge of Word, Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking KPIs.
• Excellent attention to detail and communication skills.
• Comfortable navigating ambiguity and rotating shifts as needed to support operations.

Responsibilities

• Run daily standups at shift start, assign tasks to ICQA associates based on data.
• Track task progress and train where necessary; explain best practices and importance of each task.
• Produce weekly reports on issues affecting inventory; summarize with Network ICQA Manager and report to General Manager.
• Provide feedback to SCO team on new processes or tools to improve inventory control.
• Respond quickly and accurately to Jira tickets raised by Merchant Care; coordinate with operations teams.
• Ensure 98% of Jira tickets are resolved per SLA and research for missing inventory within 24 hours.
• Oversee site-level hazard analyses, ensure product traceability and inventory accuracy, and support product safety conformance.
• Perform additional duties as needed to support operations.

Skills

People management

Operational leadership

Analytical skills

Attention to detail

Communication

Ambiguity management

Tools

Microsoft Word

Excel

PowerBI

TMS systems

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 11401 Harmon Rd., Fort Worth, TX

Shift: Must be willing to work any shift, including nights and weekends, based on business demand.

Role Description

As ShipBob's Area Manager, Fulfillment Operations, you will be responsible for overseeing our inventory control processes and developing a team of associates in our Innovation Center. You will be heavily involved in driving process improvement, maintaining a safe work environment, and tracking performance/employee engagement. This role will report directly to the Manager, SFN Quality , and will oversee all ICQA Associates. The backup for this role is the Manager, SFN Quality.

What you’ll do

• Run a daily standup meeting at the start of the shift, using data to determine what tasks to assign to ICQA associates for the day.
• Track ICQA associate task progress and follow up with training where necessary. Explain best practices for each task and why they are important.
• Produce weekly reports detailing any incorrect practices or other issues that could lead to lost inventory. Work with Network ICQA Manager to summarize issues and report to the General Manager.
• Provide feedback to the SCO team on any new processes or tools needed to help improve inventory control.
• Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary. Coach Merchant Care team if any tickets that do not align with our processes are raised.
• KPIs: Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, achieve 98% of Jira tickets solved according to SLA, ensure research for missing inventory is completed within 24 hours.
• Oversees site-level hazard and risk analysis activities and is responsible for maintaining and verifying product traceability, inventory accuracy, and conformance to product safety standards. Serves as the site’s key contact for product integrity investigations and documentation.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $ 65,000– $ 73,000 for this role. The total compensation for this position in our compensation architecture is $ 50,363 - $ 83,938 . In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis

Voluntary Demographic Question

At ShipBob, we embrace diversity of all kinds and want to build a company that is inclusive for people with different backgrounds, orientation and views. Diversity makes us better- as individuals and as a company. We recognize there are additional ways to identify gender outside of EEO requirements. Below is a voluntary demographic question that is part of ShipBob's commitment to building a more diverse and inclusive workforce. If you choose to fill it out, the response will be used (in aggregate only) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.