Area Manager, Fulfillment Operations

shipbobinc; Moreno Valley (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Job summary

ShipBob is seeking an Area Manager, Fulfillment Operations in Moreno Valley, CA to oversee ICQA activities and lead a team in our Innovation Center. You will drive process improvements, ensure safety, and monitor performance and engagement while reporting to the Manager, SFN Quality.

You will run daily standups, track tasks, and coach teams to meet KPIs, with focus on inventory accuracy and issue resolution.

Qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills with Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.

Responsibilities

• Run a daily standup meeting at the start of the shift, using data to determine tasks for ICQA associates.
• Track ICQA task progress and coordinate training; explain best practices and importance.
• Produce weekly reports on issues causing lost inventory and summarize with the General Manager.
• Provide feedback to the SCO team on new processes or tools to improve inventory control.
• Ensure quick and accurate responses to Jira tickets raised by Merchant Care, coordinating with operations.

Skills

People management

Operational leadership

Data analysis

Tools

Excel

PowerBI

TMS systems

Job description

As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.

Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 28010 Eucalyptus Ave, Moreno Valley, CA 92555

Shift: Must be willing to work any shift, including nights and weekends, based on business demand.

Role Description:

As ShipBob's Area Manager, Fulfillment Operations, you will be responsible for overseeing our inventory control processes and developing a team of associates in our Innovation Center. You will be heavily involved in driving process improvement, maintaining a safe work environment, and tracking performance/employee engagement. This role will report directly to the Manager, SFN Quality , and will oversee all ICQA Associates. The backup for this role is the Manager, SFN Quality.

What you'll do:

• Run a daily standup meeting at the start of the shift, using data to determine what tasks to assign to ICQA associates for the day.
• Track ICQA associate task progress and follow up with training where necessary. Explain best practices for each task and why they are important.
• Produce weekly reports detailing any incorrect practices or other issues that could lead to lost inventory. Work with Network ICQA Manager to summarize issues and report to the General Manager.
• Provide feedback to the SCO team on any new processes or tools needed to help improve inventory control.
• Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary. Coach Merchant Care team if any tickets that do not align with our processes are raised.

KPIs: Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, achieve 98% of Jira tickets solved according to SLA, ensure research for missing inventory is completed within 24 hours.

Oversees site-level hazard and risk analysis activities and is responsible for maintaining and verifying product traceability, inventory accuracy, and conformance to product safety standards. Serves as the site's key contact for product integrity investigations and documentation.

Additional duties and responsibilities as necessary.

What you'll bring to the table:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/

See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $ 65,000- $ 73,000 for this role. The total compensation for this position in our compensation architecture is $ 50,363 - $ 83,938 . In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.

We recognize that people come with a wealth of experience and talent beyond just t