Onsite Warehouse Support Specialist

shipbobinc; Roanoke (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Job summary

ShipBob is seeking an Onsite Merchant Support Specialist at our Roanoke, TX location. You will monitor and complete inventory control activities across partner fulfillment centers and resolve merchant concerns onsite. You will report to the Manager, SFN Quality, with a backup to that role.

You will run cycle counts, investigate discrepancies, and ensure inventory accuracy within tight SLAs, while collaborating with leadership to improve processes and merchant experience.

Qualifications

• 2+ years ICQA experience in a warehousing/3PL setting.
• Proficient with Warehouse Management System software.
• RF Scanner experience preferred.
• Ability to work independently on-site.
• Strong written and verbal communication skills.
• Able to lift 50 lbs and stand for 8–10 hours.

Responsibilities

• Run daily inventory control and cycle count processes per SOPs using partner resources.
• Investigate inventory discrepancies and report significant variances to onsite leadership.
• Perform physical location checks to ensure quality and reconcile variances within 24-hour SLA.
• Determine root cause of inventory adjustments and lead corrective actions.
• Audit inventory and respond to merchant-related requests via ticketing system within 2-hour SLA.
• Communicate updates and inventory-related information to OSS Area Manager.
• Present weekly performance reports during business reviews with partners.
• Comply with food safety and compliance policies.
• Follow SOPs and support continuous improvement in product safety.

Skills

ICQA processes

Independent on-site work

Time management

Attention to detail

Tools

WMS software

RF Scanner

Job description

As a member of the ShipBob Team, you will…

Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.

Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 2740 Westport Pkwy, Roanoke, TX 76177

Hours: 8am-4:30pm Monday-Friday

Role Description

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers . As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests . At ShipBob , it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality.

What you'll do:

• Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
• Present weekly performance reports during business review with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Other duties/responsibilities as necessary.

What you'll bring to the table:

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner preferred.
• Demonstrated ability to work independently without direct supervision on-site.
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast-paced and highly adaptive environment.
• Ability to lift 50 lbs. without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/

See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach . We are targeting a base salary of up to $50,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance w