Area Manager, Facility Services – Growth & Safety

Fountain; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Marsden South – a subsidiary of Marsden Services – is seeking an Area Manager to perform day-to-day operational management of assigned accounts in the northern Atlanta market. The Area Manager supervises cleaning, safety and maintaining the contracted scope of work, and serves as the primary client contact.

Through strong communication and company support, the Area Manager will focus on five key areas: Leadership, Employee Engagement, Customer Engagement, Growth, and Safety—while coaching staff,

Qualifications

• Minimum of two (2) years of management experience leading front-line service employees across multiple sites.
• Ability to read, interpret, and apply safety rules, operating and maintenance instructions, and procedure manuals.
• Previous budgeting and/or P&L responsibility preferred.
• Valid driver’s license with proof of insurance required.
• Successful completion of a pre-employment drug screen and criminal background check is required.
• High school diploma or GED required.
• Availability to work Nights (5:00 p.m. – 3:00 a.m., Monday–Friday), with flexibility to support weekends and other shifts as business needs require.

Responsibilities

• Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
• Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
• Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to the Operations Manager.
• Reply to Emergency calls
• Complete safety audits and conduct safety training.
• Assigns tasks to associates and inspects completed work for conformance to standards.
• Performs coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
• Responsible for E-Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.

Skills

Coaching mindset

Leadership

Communication

Client focus

Problem solving

Integrity

Team building

Decision making

English fluency

Education

High school diploma or GED

Job description

Marsden South – a subsidiary of Marsden Services – is seeking an Area Manager to perform day-to-day operational management of assigned accounts in the northern Atlanta market. The Area Manager supervises cleaning, safety and maintaining the contracted scope of work, and serves as the primary client contact.

Through strong communication and company support, the Area Manager will focus on five key areas: Leadership, Employee Engagement, Customer Engagement, Growth, and Safety—while coaching staff,