Area Manager, Cincinnati

A1 Garage; Cincinnati, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A1 Garage is seeking an Area Manager to lead and grow the Cincinnati market, overseeing 40 field staff including branch managers and technicians. You will coach performance, recruit, and ensure successful execution of the company's Vision and Mission.

The role emphasizes hands-on leadership, coaching for performance, and strong collaboration with HR and operations to drive customer satisfaction and business growth in the Ohio region.

Qualifications

• 5+ years managerial leadership experience
• Experience training and coaching teams
• Familiarity with CRM systems and field operations

Responsibilities

• Oversee and guide up to 40 field employees including branch managers and technicians
• Provide weekly 1:1 coaching and performance guidance
• Recruit, interview and onboard staff with HR collaboration
• Develop apprentices into technicians and lead career progression
• Monitor budgets, expenses and P&L; manage fleet with Fleet team
• Attend home and trade shows and engage with customers
• Manage reviews and escalate customer issues
• Schedule and supervise field operations and ride-alongs
• Travel to job sites for quality audits
• Ensure payroll accuracy and timecard verification
• Support operations to minimize downtime and maximize productivity
• Collaborate with People Operations to maintain morale and retention
• All other duties as assigned

Skills

People leadership

Coaching

Recruitment

Budgeting

Strategic planning

Fleet management

Vendor coordination

Education

Bachelor's degree (preferred)

Tools

Service Titan

Job description

We are currently looking for high performer to join us! The Area Manager will be a key player in strategies and execution leading to the development of our markets in Cincinnati, OH area.

This role is on-site.

Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 30-60 field employees to include: branch manager, sales & service technicians, maintenance technicians, door installers and warehouse employees.)

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!
• You train and coach for performance like your life is depending on it
• You lead by example, leveraging company's vision and values
• You have a bias for actionand you make it happen every day
• You are self-motivated and combined with business acumen, all you do is win, win, win

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• You think that management is "chill"
• Systems/software scare you

The Job:

• Provide direct oversight and guidance to up to 40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees
• Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
• Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
• Responsible for batch/deposits, tracking expenses, and purchasing
• Track budgets and profit and loss statements
• Actively monitor and manage fleet in collaboration with Fleet team
• Attend home and trade shows
• Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
• Owns customer escalation management as well as providing expert help for technician calls
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
• Monitors video footage from fleet vehicles
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
• Verify Employee timecards every week to ensure approved overtime and payroll accuracy
• Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
• Assist technicians in the field and participate in operational ride alongs as needed
• Traveling to job sites for unannounced audit of quality of work
• All other job duties as assigned.

Basic Requirements:

• Minimum of 5 years managerial experience supporting and training a team
• Preferred prior knowledge of the home service industry (HVAC, plumbing, electrical, roofing, etc)
• Multi location leadership is required
• Bachelor’s Degree in a related field is preferred but not required
• Excellent interpersonal and customer service skillsExcellent organizational skills and attention to detail
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM system (Service Titan)

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Ability to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)
• Must be able to lift up to 50 pounds at times

#INDDONS