Area Manager, Cincinnati

A1 Garage Door Service; Kentucky; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking an Area Manager to drive market growth in the Cincinnati, OH area. This on-site leadership role will oversee 30-60 field employees across branches, driving performance, training, and adherence to our Vision and core values.

You will recruit, coach, and develop teams, manage budgets and fleets, and partner with HR to scale operations while ensuring customer satisfaction and safety standards.

Qualifications

• Minimum of 5 years managerial experience
• Preferred knowledge of home service industry
• Multi-location leadership experience
• Bachelor’s Degree preferred but not required
• Proficient with CRM (Service Titan) and MS Office tools

Responsibilities

• Provide direct oversight and guidance to up to 40 field employees
• Conduct weekly 1:1 coaching and as needed
• Recruit, interview, onboard/offboard with HR partnerships
• Develop Apprentices into Technicians and Supervisors
• Track budgets and P&L, monitor fleet and expenses
• Attend events and manage customer reviews
• Oversee scheduling and timecard accuracy
• Travel to Phoenix training academy for 4 weeks (expenses paid)

Skills

Leadership

Coaching

Communication

Problem solving

Analytical skills

Customer service

Education

Bachelor’s Degree in related field

Tools

CRM Service Titan

Microsoft Office

Job description

We are currently looking for high performer to join us! The Area Manager will be a key player in strategies and execution leading to the development of our markets in Cincinnati, OH area.

This role is on-site.

Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 30-60 field employees to include: branch manager, sales & service technicians, maintenance technicians, door installers and warehouse employees.)

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!
• You train and coach for performance like your life is depending on it
• You lead by example, leveraging company's vision and values
• You have a bias for action and you make it happen every day
• You are self-motivated and combined with business acumen, all you do is win, win, win

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• You think that management is "chill"
• Systems/software scare you

The Job:

• Provide direct oversight and guidance to up to 40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees
• Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
• Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
• Responsible for batch/deposits, tracking expenses, and purchasing
• Track budgets and profit and loss statements
• Actively monitor and manage fleet in collaboration with Fleet team
• Attend home and trade shows
• Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
• Owns customer escalation management as well as providing expert help for technician calls
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
• Monitors video footage from fleet vehicles
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
• Verify Employee timecards every week to ensure approved overtime and payroll accuracy
• Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
• Assist technicians in the field and participate in operational ride alongs as needed
• Traveling to job sites for unannounced audit of quality of work
• All other job duties as assigned.

Basic Requirements:

• Minimum of 5 years managerial experience supporting and training a team
• Preferred prior knowledge of the home service industry (HVAC, plumbing, electrical, roofing, etc)
• Multi location leadership is required
• Bachelor’s Degree in a related field is preferred but not required
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM system (Service Titan)

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Ability to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)
• Must be able to lift up to 50 pounds at times

#INDA1

Benefits and other cool stuff:

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Compensation Range: $80K - $90K