HVAC Area Service Manager

Nextech; Detroit (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Company Vehicle

Paid Training & Ongoing Development

Top-Tier Health Insurance (employee)

Dental & Vision Coverage

Supplemental Insurance Options

Free Life Insurance

401(k) Retirement Plan (50% match)

Generous Time Off (7 holidays + PTO)

Discounts on Travel, Auto, Food

Job summary

Nextech is seeking an Area Service Manager in Detroit to lead and develop our technician team. You will supervise field technicians, recruit talent, and align staffing with forecasted demand while maintaining safety and quality across service delivery.

In this role you will communicate with the Operations Manager and regional leaders, ensuring high performance, customer satisfaction, and adherence to company policies. A strong HVAC background and leadership experience are required.

Qualifications

• Minimum of 10 years as an HVAC Service Technician.
• Experience in managing technicians or a leadership role is a plus.
• Ability to communicate professionally with customers and staff.

Responsibilities

• Recruit and hire technicians for the area.
• Supervise and develop the technician workforce.
• Forecast staffing needs and hire accordingly to meet demand.
• Ensure technician productivity meets targets and quality standards.
• Maintain customer relationships with regional sales and account managers.
• Lead weekly service meetings and track performance scores.
• Oversee safety compliance and company policies.

Skills

Leadership

Recruiting

Communication

Team management

HVAC knowledge

Education

High School Diploma

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.

What Makes Nextech Different?

• Company Vehicle – Hit the road with confidence, with a company-provided vehicle and gas card.
• Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
• Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage – Prioritize your overall health with added benefits. Starts after your first 30 days!
• Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)
• Extra Perks - Discounts on Travel, Auto, Food and many more.

Min Compensation

USD $85,000.00/Yr.

Max Compensation

USD $110,000.00/Yr.

Responsibilities

• Active participation in recruiting and hiring of Technicians.
• Responsible for supervision and development of technician workforce.
• Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
• Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
• Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
• Handle escalated service issues that are field/technician related
• Develop training plan for all assigned Technicians using Company training materials
• Responsible for technical support and quality of work for the area
• Perform ride along with Technicians
• Evaluate and perform annual Technician reviews with VPs approval
• Be a positive image and role model to Technician group
• Protect the company’s image, appearance and reputation
• Always be the example of safety
• Enforce company policies
• Maintain local customer relationships for assigned area with RSM and Account Managers

Service Meetings:

• Conduct weekly service meeting
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
• Provide recognition to top performers
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
• Inspect equipment, make sure all technicians have the proper PPE
• Discuss safety topics weekly
• Review new customer requirements
• Go over callbacks and results/additional repairs needed
• Receive feedback from Technicians on office scheduling/issues

Qualifications

• Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
• Technical knowledge necessary to provide value to our technicians and customers
• Maintain continuous education in the technical field
• Must be able to conduct professional conversation with customers and resolve concerns locally before they elevate
• Strong attention to detail and quality
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to focus on desired results
• Ability to adapt to very fast-paced environment and deadlines
• Maintain a clean and professional appearance
• Must be able to travel as needed
• Experience in recruiting and hiring Technicians

What We’re Looking For

• High School Diploma preferred
• Previous experience in HVAC Industry or other service business preferred

Physical Requirements

• Must be able to lift 100 pounds.
• Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
• Must not exceed ladder ratings
• Extensive kneeling and squatting
• Must be able to climb ladders multiple times
• Must be able to haul equipment and tools to roof via ladders
• Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.