Community Manager

Aam Llc; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

AAM is seeking a Community Manager for our San Antonio Office to deliver exceptional customer service across HOA communities. You will work with the Management Team to ensure compliance with governing documents and support Board activities.

The role requires strong communication, organization, and vendor management, with the ability to prepare budgets, reports, and lead meetings. A valid driver’s license and HOA management experience are preferred.

Qualifications

• Minimum 2 years as an HOA Community Manager.
• High school diploma or GED required; valid driver license.
• Experience with governing documents and vendor management.
• Experience facilitating board meetings.

Responsibilities

• Review governing documents (CCRs, Bylaws, Rules) and ensure compliance.
• Interact with homeowners, vendors, and service providers to maintain service quality.
• Prepare communications to owners via newsletters and emails.
• Solicit and negotiate contracts with vendors and service providers.
• Prepare bid specs and manage work orders.
• Plan and attend HOA events with Boards approval.
• Present monthly financial and management reports to the Board.

Skills

Interpersonal skills

Time management

Attention to detail

Organizational skills

Communication

Public speaking

Team collaboration

Education

High School diploma or GED

Tools

Microsoft Office

Internet

Email systems

Job description

We are hiring a Community Manager for our San Antonio Office!
Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Position Responsibilities:

• Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
• Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate, and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Plan, budget, advertise, execute, and attend Association events with Boards/Committees approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code, and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Texas law.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Exhibit a proactive approach to management; provide leadership in planning future growth.
• Perform other duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents .
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels. Abilityto work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

Requirements for the position include either a high school diploma or GED and a minimum of two (2) years of experience as an HOA Community Manager. Previous experience working with HOAs or similar entities involving knowledge and enforcement of Governing Documents, contract administration, and vendor management is highly desirable. Additionally, candidates should have experience in facilitating meetings with boards of directors and/or business partners. Valid Driver's License.

Licenses & Certifications

Preferred

CMCA

CAAM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.