Area Manager

Hertz; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Up to 40% off base Hertz Rental

Paid Time Off

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Support

Job summary

Hertz in Phoenix seeks an Area Manager TNC to oversee Mobility Locations, grow on-rents, optimize fleet utilization, and drive profitability. You will lead local ops, partners, and product teams to deliver exceptional customer experiences.

The role develops high-performing teams, maintains staffing, monitors performance metrics, and aligns with corporate policies while pursuing growth and operational excellence.

Qualifications

• Bachelor’s Degree preferred.
• Minimum of five years of management experience in a customer-focused environment preferred.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Strong customer service orientation with ability to interact effectively at multiple levels.

Responsibilities

• Achieve operational, revenue, profitability, conversion, and retention goals.
• Develop and execute local growth initiatives to increase reservations and driver retention.
• Train and develop location managers to ensure execution excellence.
• Ensure efficient vehicle inventory utilization and fleet targets.
• Provide leadership to drive growth, customer satisfaction, and accountable performance.
• Monitor Mobility metrics like conversion, retention, utilization, and on-rent growth.
• Collaborate with rideshare and mobility partners to align with business objectives.

Skills

Management experience

Leadership

Customer service orientation

Communication

Collaboration

Education

Bachelor’s degree

Job description

The Area Manager TNC is responsible for ensuring the successful operation of their assigned grouping of Mobility Locations.

A Day in the Life:

The objective of the Area Manager [JS1] TNC role is to grow and retain on-rents, increase market share, optimize fleet utilization, achieve profitability targets, deliver an exceptional customer experience, and develop high-performing teams. This role serves as a key liaison between Operations, Partner organizations, and Product teams to drive operational efficiency, customer satisfaction, and sustainable business growth.

The salary for this position is $1.00.

What You'll Do:

• Achieve operational, revenue, profitability, conversion, and retention goals as established through annual business planning while delivering an exceptional customer experience.
• Develop and execute local growth initiatives focused on increasing reservations, improving conversion rates, driving new rentals, and maximizing driver retention.
• Train, coach, and develop all location managers to ensure execution excellence and consistent customer service standards.
• Ensure efficient utilization and effective control of vehicle inventory while achieving fleet utilization, availability, and out-of-service targets.
• Create an ownership culture focused on operational excellence, customer satisfaction, growth, and accountability.
• Inspire, challenge, and develop employees to achieve individual and team performance goals.
• Maintain effective staffing levels to support business growth and operational performance.
• Monitor and improve key Mobility performance metrics, including conversion, retention, utilization, customer satisfaction, and on-rent growth.
• Partner closely with rideshare and mobility partners to address operational opportunities, support strategic initiatives, and ensure alignment on business objectives.
• Serve as the voice of the customer and field operations by providing actionable feedback to Product and Support teams on opportunities to improve tools, processes, operational efficiency, and the customer experience.
• Manage required administrative tasks, controls, reporting, and compliance activities in accordance with company policies.
• Remain current on all operational procedures, policies, and administrative requirements.
• Provide specific performance feedback and development coaching to employees through semi-annual and annual performance reviews.
• Collaborate with field leadership and support teams to identify opportunities for operational improvements, increased market penetration, and business growth.
• Ensure all corporate policies and procedures are administered and followed appropriately by all personnel.
• Model strong leadership behaviors, foster collaboration across teams, and drive a results-oriented culture focused on growth and continuous improvement.

What We’re Looking For:

• Bachelor’s Degree preferred.
• Minimum of five (5) years of management experience in a customer-focused environment preferred.
• Previous car rental industry experience preferred.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships.
• Commitment to continuous improvement.
• Some knowledge of employment and labor laws.
• Ability to manage multiple priorities.
• Ability to work in a fast paced environment.
• Proven sales ability.
• Excellent communication and presentation skills.
• Strong relationship building skills.
• Develop and lead high performing team.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more.