Area Manager

Amazon; Grand Rapids (MI); On-site; USD 58,000 - 81,000; Full time

Job summary

Amazon is seeking an Area Manager for its operations in Grand Rapids, MI. In this role, you will oversee a team of hourly employees, ensuring the highest safety and quality standards while maintaining customer satisfaction. The position offers substantial growth opportunities in a fast-paced logistics environment, ideal for leaders with a focus on performance and team engagement.

Qualifications

• 1+ years of employee management experience required.
• Ability to work flexible schedules including weekends and holidays.
• Experience in safety and quality management.

Responsibilities

• Support, mentor, and motivate the hourly workforce.
• Manage safety, quality, productivity, and delivery promises.
• Collaborate with various teams to meet business objectives.

Skills

Performance Management

Team Leadership

Customer Focus

Education

Bachelor's degree or equivalent

Job description

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Description

External job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.

Key job responsibilities

Key Responsibilities And Job Elements

Support, mentor, and motivate your hourly workforce

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon.com Services LLC

Job ID: A2981605

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Distribution, and Supply Chain

• Industries

  Software Development

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