Assistant Manager

LAZ Parking; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

LAZ Parking is seeking a Valet Assistant Hospitality Manager to support the Hospitality Manager in achieving financial, operational, safety and service success at their hotel. You will supervise Shift Leads and frontline staff, plan and train, and drive revenue and guest satisfaction by upholding safety and service thresholds aligned with client expectations.

You will drive service results, manage payroll data with HR, roll out safety initiatives, participate in recruiting, and monitor hotel

Qualifications

• Experience in hospitality or related field.
• Previous supervisory or management experience preferred.
• Valid driver’s license required.

Responsibilities

• Support Hospitality Manager with financial, operational, safety and service-related success at the hotel.
• Supervise Shift Leads and frontline staff; plan, schedule, train, and direct activities.
• Drive revenue and guest satisfaction by maintaining safety and service thresholds aligned with client expectations.
• Attend stand-up meetings and ensure coordination of hotel teams.
• Manage payroll processing and collaborate with HR to ensure wage/hour compliance.
• Roll out safety initiatives and participate in recruiting/onboarding.

Skills

Customer service

Team leadership

Staff training

Payroll coordination

MS Office

Education

Bachelor's degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

The Valet Assistant Hospitality Manager supports The Hospitality Manager with complete oversight of the financial, operational, safety and service-related success at their hotel.

Principal Job Duties:

• Responsible for the financial, operational, safety and service-related success at their hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People

• Attend daily stand-up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or Huddles) are held each shift either personally or managed through Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Assist with the monitoring, review, and analysis of the market rate structures.

Education:

• Preferred Bachelor's Degree or equivalent work experience desired.

Experience:

• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver's license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand and walk for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt, tipped

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, and local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.