Area Logistics Supervisor

Symbria; Auburn (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Symbria is seeking an Area Logistics Supervisor in Massachusetts to oversee delivery drivers and couriers, ensuring timely departures and cost-efficient routes. You will coordinate training for Symbria drivers and Direct independent contractors, while maintaining equipment like medication carts and fax machines.

The role requires leadership, logistics experience, and strong customer service skills to liaise with clients and suppliers across locations.

Qualifications

• High school diploma or GED required.
• Pharmacy Technician License per state requirements.
• 3–5 years delivery/logistics experience.
• 1–3 years managerial experience.
• Valid driver’s license with clean record.
• Knowledge of logistics software and benefits.
• Strong leadership and team development ability.
• Proficiency with Microsoft Office suite.

Responsibilities

• Oversee departure of scheduled routes and timely deliveries.
• Coordinate driver training and contractor onboarding.
• Ensure quality shipments and proof of delivery documentation.
• Communicate with clients and vendors for efficiency.
• Plan inbound/outbound deliveries and route optimization.
• Monitor vehicle maintenance and safety compliance.
• Lead logistics staff during shifts and PTO gaps.
• Evaluate courier strategies to reduce costs.

Skills

Delivery experience

Managerial experience

Logistics software

Leadership

Customer service

MS Office

Education

High school diploma

Pharmacy Technician License

Tools

Fax machines operation

Medication carts maintenance

Courier software

Job description

Overview

POSITION SUMMARY

The primary responsibility of the Area Logistics Supervisor is to oversee Symbria delivery drivers and courier service(s) to ensure the daily and timely departure of all deliveries. Identify processes and systems that optimize delivery routes or shipping options to control costs across all Symbria Rx Services locations. Establish reporting systems to identify effectiveness and timeliness of deliveries. Maintain community needs of pharmacy equipment including medication cart oversight.

Responsibilities

• Procures and maintains all community equipment supplied by the pharmacy.
• Oversee the departure of scheduled route, with a focus on consistent on-time departures and deliveries.
• Act as a liaison between community and pharmacy for delivery-related concerns, displaying professional customer service, and communication skills.
• Coordinate the training of Symbria drivers.
• Coordinate the training of all Symbria Direct independent contractors.
• Assist with the startup of new communities including the delivery and set-up of new medication carts and fax machines.
• Assist with startup of new pharmacies with route planning, staffing, and training.
• Correspond with clients, suppliers, and transportation hubs to ensure efficiency with needed supplies.
• Assure delivery vehicles owned or leased by the company have proper maintenance to allow for safe travel for staff.
• Track and report quality measures related to deliveries for all pharmacy locations including delivery times, adherence to established routes and vehicle maintenance.
• Troubleshoot and repair medication carts upon client requests; install and repair fax machines upon client requests.
• Establish and maintain benchmark supplies for all medication cart repairs.
• Continually analyze the final staging step/toting step of workflow in the pharmacy to improve maximum effectiveness.
• Cover principal functions of delivery drivers during staff shortages and PTO needs.
• Ensure contracted courier compliance to company policy and procedures and contractual terms.
• Timely review and approval of independent contractors and courier(s) invoices for payment.
• Responsible for assuring each delivery obtains a signature establishing proof of delivery along with storage in an easily retrievable format for audit purposes.
• Oversee shipping of packages via company such as UPS, FedEx, etc.
• Planning and monitoring inbound and outgoing deliveries via in-house shipping processes.
• Advise and consult other Symbria locations on logistic initiatives or optimizations, including occasional travel to those locations when necessary.
• Periodically evaluate and advise management on logistic strategies and/or technologies that may improve customer service or decrease costs including determination of the best courier company.
• Any and all duties as assigned.

Qualifications

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability.

Required

• High school diploma or general education degree (GED).
• Pharmacy Technician License as per State requirements.
• Minimum 18 years of age with valid driver’s license and a violation free driving record as per the drivers’ review requirements.
• Delivery or logistics experience; minimum three to five years.
• Managerial experience; minimum one to three years.
• Knowledge of logistics software benefits and capabilities.
• Demonstrated leadership skills including ability to develop and assist team members.
• Capacity to build and sustain relationships with courier or vendor services.
• General knowledge, or willingness to learn, of the operation of fax machines and maintenance of medication carts.
• Ability to adapt in a dynamic work environment and make independent decisions.
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Knowledge of business English, spelling and commercial arithmetic.
• General computer knowledge including Microsoft Office: Word, Excel and Outlook.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Must be able to work and lead in a flexible schedule as operational needs dictate, including scheduled nights and weekends, holidays, covering open shifts within the department, or taking off-site phone calls to assist the emergent needs of the department.

DIRECT REPORTS

• Delivery Exchange Driver/Techs
• Driver Leads
• Logistics Leads

A ll applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.