Area Leader of Training - Charlotte, NC

Raising Cane's; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Raising Cane’s Chicken Fingers® in the Charlotte area is seeking an Area Leader of Training to drive restaurant training standards across its market. This field-based leader partners with the Area Business Unit, champions our culture, and serves as an expert in training and development.

The ALT leads ServSafe and trainer programs, evaluates visits, supports new restaurant openings, and develops crew and management through targeted development initiatives, travel required.

Qualifications

• 3+ years of hospitality leadership experience.
• Multi-unit training experience preferred.
• High school diploma or equivalent; college degree preferred.
• Strong analytical, written and verbal communication skills.
• Detail-oriented and able to manage multiple priorities.
• Able to travel within the assigned area up to 100% and possess a valid driver's license.

Responsibilities

• Supports and elevates training across the market through Crew and Manager training.
• Conducts and documents restaurant visits to assess training needs.
• Leads and validates training programs including ServSafe and Train the Trainer.
• Coordinates NRO training and aligns with Growth initiatives.
• Provides regular updates on training performance with cross-functional teams.
• Partners with restaurant leadership to match growth opportunities with internal candidates.

Skills

Hospitality leadership

Multi-unit training

Microsoft Office

Analytical skills

Communication skills

Travel willingness

Driver's license

Education

High school diploma or equivalent

College degree preferred

Tools

Excel

PowerPoint

Outlook

Word

Job description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

Your Role at Raising Cane’s:

The Area Leader of Training (ALT) is a field-based leader who directly supports Restaurant Training efforts for a specific market and is a critical part of the Area Business Unit support team. This leader is primarily responsible for the execution of Raising Cane's training standards within their restaurants as well as providing strategic support for wider training initiatives, partnering with the Area Business Unit Leader. While remaining restaurant-focused, this leader serves as both an ambassador for Raising Cane's culture, as well as an expert in the field of training and development.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities:

Primary Responsibility – Restaurant Training

• Supports and impacts the business through three key pillars; Crew Training, Manager Training and Internal Development
• Ensures restaurants execute the highest level of training standards for crewmembers and managers through high-level restaurant engagement and analysis of ongoing performance
• Conducts and documents restaurant visits to evaluate training needs and identify operational support needs
• Leads and validates execution of restaurant Advanced Crew & management training programs
• Facilitates training classes including ServSafe and Train the Trainer programs
• Identifies, develops and supports the certification and annual re-certification of Training Restaurants
• Owns the internal development of all restaurant crew (including management teams) through both direct and indirect engagement
• Supports New Restaurant Opening (NRO) training performance through a high-level strategic engagement, partnering with the Area Leader of Growth

Secondary Responsibility – Partnership with Area Business Unit Leader

• Partners with the Area Business Unit Leader on how to support restaurant performance through the identification of training needs and implementation of corrective actions
• Provides regular business updates and analysis of restaurant training performance
• Builds strong cross-functional relationships within the Area Business Unit Team
• Works closely with restaurant recruitment to match current and future growth opportunities with internal candidates ready to fill those roles

Qualifications

Requirements for Success:

• 3+ years of previous hospitality leadership experience; multi-unit training experience desired
• High school diploma or equivalent; college degree preferred
• Microsoft Proficient: Excel, PowerPoint, Outlook and Word
• Detail-oriented, organized, data-driven and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Exceptional interpersonal skills, with the ability to effectively lead, motivate and empower crewmembers and leaders at all levels of the organization
• Able to recognize problems, set goals and convert plans into action
• Exercises good judgment and leverages available data that results in informed decision making
• Maintains high standards of conduct and professionalism
• Able to travel within the assigned area up to 100%
• Possess a valid driver’s license

Additional Information

All your information will be kept confidential according to EEO guidelines.

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