Area Lead (For Current Employees)

Ontario Trillium Foundation; Meridian (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is looking for an Area Leader in Meridian, Idaho, to assist Supervisors in managing shifts and serving guests. The ideal candidate will help build a positive culture and support the training of current and new employees in procedures. Responsibilities include solving customer problems, handling refunds, and ensuring effective communication between the Front of House and Back of House. Join a dynamic team focused on delivering excellent service during peak times.

Responsibilities

• Assist Supervisors in running shift and serving guests.
• Build a positive culture.
• Support Trainer and coach employees in procedures.
• Solve customer problems and handle refunds.

Job description

FOR EXISTING EMPLOYEES ONLY

Purpose of Area Leader:

• To assist Supervisors in running shift and serving guests

Responsibilities:

• Build a positive culture
• Supports Trainer
• Coaching current and new employees in proper procedures
• Know CEM scores and goals
• Solve customer problems
• Sending people on breaks
• Solving basic register issues
• Refunds
• Routing KPS Screens
• Call IT when technology is not working
• Recall, communicate and prepare catering orders
• Know basic Food Safety
• Know how to do a Safe Daily Critical
• Ensure it is completed twice a day
• Communication between both Front of House and Back of House
• Complete Cleaning Duties list and keep staff on task (give out closing tasks)
• Being an added Leader during peak times