Area Installation Recruiting Specialist

Service Pros Installation Group; Norfolk (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

401K Plan available

Piece-rate incentive

Job summary

Service Pros Installation Group is seeking a Field-based recruiting and onboarding leader to manage the full-cycle recruitment of flooring installers across a multi-state territory, supporting Lowe’s.

You will review data to improve recruiting efficiency, negotiate installer costs, and deliver onboarding and training to ensure professional representation of Service Pros and Lowe’s. The role requires travel up to 75% and a valid driver’s license.

Qualifications

• High school diploma or GED required.
• 3–5 years related experience in talent acquisition, field operations, or customer service management preferred.
• Ability to lead situationally and align people to goals.
• Experience in a large multi-site or multi-state environment with competing priorities.
• Strong written and verbal communication across installers, store managers, and leadership.
• Proficiency with database, spreadsheet, email, and word processing tools; data-informed decisions.
• Solid mathematical reasoning for cost modeling and pricing analysis.
• Valid driver’s license and ability to meet driving requirements.
• Travel up to 75% across a multi-state territory.
• Ability to lift and carry up to 65 lbs.

Responsibilities

• Own full-cycle recruitment of flooring installers across a multi-state territory.
• Review applicant and survey data to improve recruiting efficiency and quality.
• Negotiate installer cost structures aligned to local market rates.
• Maintain view of contractor marketplace incl. competitor activity and pricing trends.
• Deliver onboarding and training for new installers to support representation of Service Pros and Lowe’s.
• Provide sales training to installers on product knowledge and communication skills.

Skills

Communication skills

Leadership

Travel willingness

Data-driven decisions

Cost modeling

Valid driver’s license

Education

High school diploma or GED

Tools

ADVanced Insights Team tool

Database and spreadsheet software

Reporting tools

Job description

Field-based recruiting and onboarding leader for a multi-state flooring installer network supporting Lowe’s.

Responsibilities

• Own full-cycle recruitment of flooring installers across a multi-state territory using the ADVanced Insights Team tool and additional sourcing methods
• Review applicant and hiring manager survey data to improve recruiting efficiency and quality of hire in the flooring installation marketplace
• Negotiate installer cost structures aligned to local market rates and the Service Pros cost model
• Maintain a current view of the flooring installation contractor marketplace, including competitor activity, installer availability, and regional pricing trends
• Build and deliver structured onboarding and training for newly contracted flooring installers to support professional representation of Service Pros and Lowe’s
• Provide sales training support to installers, focusing on product knowledge and communication skills that strengthen customer relationships and satisfaction
• Complete in-home flooring measurement training and perform measurements as needed ($30.00 piece rate per measurement)
• Partner with the workroom team to design and implement installer retention and appreciation initiatives that reduce turnover and support long-term loyalty
• Conduct targeted store visits at Lowe’s Home Improvement locations to evaluate and strengthen installer/Lowe’s relationships
• Serve as the primary point of contact for installers in the territory, maintaining trust and clear communication across field stakeholders
• Use KPIs, data reporting, and performance metrics to monitor gross profit margins and customer experience benchmarks and take proactive action when trends require it
• Drive consistently strong customer satisfaction scores within the territory

Requirements

• High school diploma or GED required
• 3–5 years related experience in talent acquisition, field operations, or customer service management preferred
• Ability to lead situationally by motivating and aligning people to organizational goals and expectations
• Experience in a large multi-site or multi-state environment with competing priorities and diverse stakeholders
• Strong written and verbal communication skills across entry-level installers, store managers, and senior leadership
• Proficiency with database, spreadsheet, email, and word processing tools; comfort using reporting tools and data for decisions
• Solid mathematical reasoning for cost modeling, pricing analysis, and performance metric evaluation
• Valid driver’s license and ability to meet company driving and insurance requirements
• Ability and willingness to travel up to 75% across a multi-state territory
• Physical ability to lift and carry up to 65 lbs. and perform in-home measurements as needed

Technologies

• ADVanced Insights Team tool
• Database, spreadsheet, email, word processing software
• Reporting tools

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401K Plan available
• Medical, dental, and vision benefits available
• Competitive compensation including a salaried, exempt pay structure and a piece-rate incentive for in-home measurements

Travel Requirement

• Up to 75% (multi-state territory)

Core Competencies

• Independent and self-directed: own the territory and manage time with purpose
• Problem-solving mindset: identify obstacles early and resolve quickly
• High follow-through: track initiatives and complete tasks
• Team-builder: contribute to team culture and support others
• Ethical and professional: maintain respect, integrity, and consistency
• Quality-focused: hold yourself to a high standard and monitor results

Physical Demands

• Job requires regular sitting; reaching with hands and arms; and talking and hearing
• Must be able to lift and carry 65 lbs. (for example: laptop, monitor, or carpet pad)
• Specific vision abilities include close vision, distance vision, peripheral vision, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Employment At-Will

• Employment is voluntarily entered into; employees may resign at will at any time, with or without cause
• The company may terminate employment at will at any time, with or without notice or cause, as permitted by applicable law