Area Facilities Operations Lead

Diamond Parking Service; Santa Monica (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Diamond Parking is seeking an Area/Facility Manager to oversee daily operations at assigned parking stations and facilities. You will work with site managers to ensure smooth service, compliance, and optimal performance.

The role requires high school diploma or GED, 2–3 years of related experience, strong communication, math, and computer skills, plus knowledge of MS Office. Travel between sites may be required.

Qualifications

• High school diploma or GED is required.
• 2–3 years of related experience or training with increasing responsibility.
• Ability to read, write, and comprehend instructions, correspondence, and memos.
• Ability to effectively communicate in one-on-one and small group situations.
• Able to add, subtract, multiply, and divide using whole numbers.
• Able to apply common sense when performing duties and following written and oral instructions.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide courteous and professional relationships with customers, vendors, subordinates, co-workers, and managers.
• Meet and exceed all terms and conditions of contract(s) for locations.
• Train associates in customer service, operational procedures, time card completion, and on-the-job safety.
• Conduct field audits of associates to ensure revenue procedures are followed and revenue is properly accounted for.
• Ensure OSHA and safety standards are met and company safety procedures followed.
• Process accounts payable and receivable within established guidelines; manage expenses and cash flow.
• Nourish the client/customer base by communicating with landlords/property managers; pursue growth.
• Market for growth and maximize profitability of assigned location(s).
• Ensure reliable transportation and maintain professional appearance.

Skills

Language Ability

Mathematical Ability

Reasoning Ability

Computer Skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Job Title: Area Facility Manager

Department: Operations

Reports To: Area / Operations Manager / City Manager

FLSA Status: Exempt

Work Schedule: Required to work during normal business hours.

Work Location: Onsite. Hollywood, CA.

Position Overview:

The Area/Facility Manager works with the manager to ensure effective daily operations of assigned parking station(s) and/or facility(ies). Responsibilities vary according to specific site and contract needs.

Key Responsibilities:

Includes but is not limited to the following, as additional duties and responsibilities may be assigned:

• Customer Service & Professionalism: Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers, and managers ("Treat others as you would want to be treated").


• Contract & Compliance: Meet and exceed all terms and conditions of contract(s) for the location(s).


• Personnel Support:
  
  
  
  • Properly train associates in customer service, operational procedures, time card completion, and on-the-job safety.
  
  
  
  


• Field Audits & Revenue Collection: Conduct field audits of associates to ensure that revenue collection procedures are followed and that revenue is accurately accounted for.


• Safety & Standards:
  
  
  
  • Ensure the operation meets all OSHA and safety standards and complies with company safety procedures.
  
  
  • Ensure that locations maintain the proper cleanliness, signage, safety, and compliance with pertinent parking regulations by regular monitoring and taking prompt corrective action.
  
  
  
  


• Financial Processing:
  
  
  
  • Process accounts payables and receivables within established guidelines.
  
  
  • Manage expenses and cash flow to minimize "loss" stations.
  
  
  
  


• Client & Landlord Relations:
  
  
  
  • Nourish the client/customer base by establishing and maintaining consistent communication with landlords and/or property managers.
  
  
  • Create, implement and maintain strategies for maximization of profitability of assigned location(s).
  
  
  • Actively market for growth.
  
  
  
  


• Transportation & Appearance:

• Ensure reliable transportation to/from work location including fuel, maintenance, repairs, and insurance.


• Maintain a clean, neat, professional appearance at all times; wear the designated uniform (if required) and display your identification badge while on duty.

Supervisory Responsibilities:

Directly supervise one or more employees. Is responsible for the overall direction, coordination, and evaluation of these employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle performance documentation, pay adjustments, transfers, promotions, while fostering a cooperative working environment to maximize morale, productivity, and efficiency/effectiveness.

Qualifications

Required Qualifications:

• Education/Experience:
  
  
  
  • High school diploma or General Education Degree (GED).
  
  
  • At least two to three years of related experience or training with increasing responsibility; an equivalent combination of education and experience is acceptable.
  
  
  
  


• Language Ability:
  
  
  
  • Able to read, write, and comprehend instructions, correspondence, and memos.
  
  
  • Able to effectively communicate in one-on-one and small group situations.
  
  
  
  

• Mathematical Ability: Able to add, subtract, multiply, and divide using whole numbers.


• Reasoning Ability: Able to apply common sense when performing duties and following written and oral instructions.


• Computer Skills: Proficient with computer applications, particularly the Microsoft Office Suite (including word processing, data entry, and spreadsheets).

Certificates, Licenses, Registrations: Current valid state driver's license and proof of insurance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Conditions:

• Frequent exposure to wet and/or humid conditions, fumes, or airborne particles, as well as outside weather conditions.


• The work environment noise level is usually moderate and occasionally loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.

• Physical Requirements:

• Regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms.


• Frequently required to walk and/or run.


• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.


• Must occasionally lift and/or move up to 25 pounds.


• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other:

• The position may require travel between Canada and the USA when required for business reasons.

Diversity Commitment:

Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.