Area Experience Leader: Multi-Office Team Builder

H&R Block, Inc.; City of Corning (NY); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Associate discount program

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and operational performance across offices. You will guide staffing, facilities, and day-to-day operations, leveraging data to identify trends and improve client outcomes across locations.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Ability to drive business results while managing day-to-day operations across locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide real-time coaching to strengthen team execution.
• Develop bench strength and high-potential talent across offices.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and take actions to improve results.
• Oversee daily operations including staffing, scheduling, compliance, and SOPs.
• Prepare offices for seasonal demand and office readiness across locations.

Skills

Leadership

Client-centric

Operations management

Staffing coordination

Facilities coordination

Communication

Problem solving

Travel readiness

Multisite leadership

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and operational performance across offices. You will guide staffing, facilities, and day-to-day operations, leveraging data to identify trends and improve client outcomes across locations.