Area Experience Leader: Multi-Office Retail Ops

H&R Block; Stafford (VA); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a high‑quality client experience. You will set expectations for service, coach teams, and drive performance while managing staffing, facilities, and operations across locations.

The role demands leadership, collaboration with cross‑functional partners, and a strong focus on client outcomes and business results. Travel between offices is required to maintain in‑person presence.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Drive staffing, scheduling, and day‑to‑day operations across offices.

Skills

Leadership

Client-centric

People coaching

Communication

Change management

Prioritization

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a high‑quality client experience. You will set expectations for service, coach teams, and drive performance while managing staffing, facilities, and operations across locations.

The role demands leadership, collaboration with cross‑functional partners, and a strong focus on client outcomes and business results. Travel between offices is required to maintain in‑person presence.