Area Experience Leader, Multi-Office Retail

H&R Block, Inc.; Mauston (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balancing hands-on leadership with strategic oversight, and manage staffing, facilities, and operations to drive revenue and client satisfaction across the portfolio. This role requires strong leadership, a client-centric mindset, and the ability to travel between offices to

Qualifications

• BS/BA degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance.
• Strong client-centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business/results while managing day-to-day ops across locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns, address performance gaps, and build bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Own office readiness and workforce planning for seasonal demand.

Skills

Leadership

Client-centric

Coaching

Data interpretation

Travel frequently

Multi-unit leadership

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balancing hands-on leadership with strategic oversight, and manage staffing, facilities, and operations to drive revenue and client satisfaction across the portfolio. This role requires strong leadership, a client-centric mindset, and the ability to travel between offices to