Area Experience Leader - Multi-Office Retail

H&R Block, Inc.; Albuquerque (NM); On-site; USD 90,000 - 110,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 offices and deliver a consistent, high-quality client experience across locations. You will lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance in a welcoming environment.

As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, align priorities, and support client outcomes and business performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit settings with accountability for performance.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach and develop teams.
• Experience driving revenue and operational results across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client-centric

Coaching

Strategic planning

People management

Data interpretation

Communication

Travel readiness

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 offices and deliver a consistent, high-quality client experience across locations. You will lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance in a welcoming environment.

As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, align priorities, and support client outcomes and business performance.