Area Experience Leader - Multi-Office Retail

H&R Block; Largo (FL); On-site; USD 95,000 - 150,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience while setting expectations for consultative service, operations, and results.

In this hands-on leadership role, you will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive readiness across offices, staffing, facilities, and compliance to deliver for clients.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service with performance responsibility.
• Strong client-centric mindset delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving revenue and operational results across multiple locations.
• Ability to travel frequently between offices.
• Willingness to work evenings, weekends, and Saturdays as needed.
• Experience with facilities, staffing, and compliance is a plus.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals; set expectations and coaching.
• Provide coaching based on observed behaviors, client interactions, performance outcomes, and feedback.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Own office readiness including facilities, equipment, onboarding, and seasonal prep.

Skills

Leadership

Coaching

Client experience

Operations management

Data analysis

Staffing & scheduling

Communication

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience while setting expectations for consultative service, operations, and results.

In this hands-on leadership role, you will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive readiness across offices, staffing, facilities, and compliance to deliver for clients.